The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: Competitive Pay Employer: Eco Global Responsibilities Attending training sessions to grow knowledge of product and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into CRM syst...
Orison Careers Consult is seeking a dedicated and customer-focused Customer Service Representative to join their team. This full-time position offers an excellent opportunity for individuals passionate about delivering exceptional customer service.
Job Details
- Job Title: Customer Service Representative
- Company: Orison Careers Consult
- Location: Osun State, Nigeria
- Job Type: Full-Time
- Salary: ₦150,000 – ₦250,000 per month
- Experience Level: Entry Level (0–1 year)
- Minimum Qualification: HND in any field
- Application Deadline: Not specified
Job Summary
The ideal candidate will be responsible for handling customer inquiries, providing product and service information, and resolving customer issues. This role requires excellent communication skills and a commitment to customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints by identifying problems and providing appropriate solutions.
- Process orders, returns, and exchanges as needed.
- Maintain detailed and accurate records of customer interactions in the company’s CRM system.
- Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
- Follow up with customers to ensure their concerns have been addressed.
- Meet performance targets, including response time and customer satisfaction ratings.
Requirements
- Minimum of HND in any field of study.
- 0–1 year of experience in a customer service role.
- Strong listening and communication skills.
- Willingness to learn and adapt.
- A genuine interest in helping people.
How to Apply
Interested and qualified candidates should apply through the official Indeed job posting: CLICK HERE
*Note: You must create an Indeed account before continuing to the company website to apply. *
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Source
Indeed Job Posting
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