Customer Care Specialist - American Logistics Company
As a Customer Care Specialist, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of Company service and programs as well as communicating effectively with team members within their respective department. Our team members work together with our clients to research and respond to grievances. This position also requires working with leaders responsible for the various departments to ensure retraining is completed with a grievance is found to be caused by human error. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: $18 an hour Employer: American Logistics Company Responsibilities Handling incoming customer calls with a high level of professionalism. Enter customer information into data entry systems. Use dispatch systems to research specifics of grievances. Problem solve transportation issues, and properly documents transactions. De-escal...