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Customer Service Associate - Eco Global

The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: Competitive Pay Employer: Eco Global Responsibilities Attending training sessions to grow knowledge of product and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into CRM syst...
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Product Assistant – WPMU DEV

 Company Overview

WPMU DEV (Incsub), founded in 2006, is a globally distributed WordPress powerhouse known for building performance-driven plugins, web hosting services, and comprehensive site management tools. Headquartered online, their team of over 200 remote professionals stretches across the globe. The company is rooted in WordPress development and is best known for products like Smush, Hummingbird, and Defender, all of which serve millions of users worldwide. WPMU DEV is committed to quality, open-source contributions, inclusive collaboration, and work-life balance. Employees enjoy the freedom to work from anywhere while contributing to award-winning software that powers the future of the web.


Company History & Culture

WPMU DEV was born out of a desire to make WordPress better. Starting as a small team offering MU (multi-user) solutions, the company quickly grew in scope and ambition. With time, it expanded into a full-service ecosystem of WordPress plugins, support, and managed hosting.

The company’s culture emphasizes autonomy, personal growth, and transparency. Weekly check-ins, wellness sessions, creative freedom, and support for career development are just some of the many benefits that highlight their people-first philosophy. Their flat team structure means you’re never more than one message away from the CEO or senior management.


Job Overview

  • Job Title: Product Assistant
  • Company: WPMU DEV (Incsub)
  • Job Type: Full-time, Remote
  • Salary Range: Competitive (undisclosed)
  • Work Location: 100% Remote (Global applicants welcome)
  • Experience Level: Mid to Senior-Level

The Product Assistant role is at the heart of the product development process, responsible for supporting the Product Managers, facilitating team coordination, refining workflows, and acting as a bridge between developers, support, and users. You will play an essential role in shaping WPMU DEV's future offerings.


Key Responsibilities

  • Maintain and organize the product backlog
  • Conduct user research and market analysis to inform product direction
  • Support sprint planning, retrospectives, and daily stand-ups
  • Document product features and create internal briefs
  • Coordinate cross-functional teams, including designers, developers, QA, and marketers
  • Analyze usage data from MixPanel, Google Analytics, and other tools
  • Help manage product-related customer feedback and feature requests
  • Assist in quality assurance, bug tracking, and release management
  • Participate in user testing initiatives
  • Contribute to public documentation, including blog posts and changelogs
  • Communicate updates across internal and external teams


Key Requirements

  • Proven experience in a similar product or project support role
  • Strong organizational and communication skills
  • Comfort with remote asynchronous collaboration tools (e.g., Slack, Notion, Jira)
  • Experience with Agile methodologies
  • Familiarity with WordPress is a plus
  • Knowledge of UX principles and product testing processes
  • Data-driven decision-making mindset
  • Ability to translate complex technical ideas into clear briefs and summaries
  • Ability to lead meetings and coordinate between departments
  • Passion for tech products and user experience

Tools & Tech Stack


Project Management: Jira, Trello, Notion

Analytics: Google Analytics, MixPanel

Communication: Slack, Zoom, Loom

Documentation: Google Docs, Confluence

Development: GitHub, WordPress, PHP (not mandatory but helpful)


Testimonials from Team Members

"WPMU DEV gave me the confidence to lead without being micromanaged. The freedom to explore, fail, learn, and grow here is unmatched." — Maya, Product Designer

"The leadership here listens. As a remote team member, I never felt disconnected. Weekly check-ins, feedback loops, and celebrations make work feel more human." — Jacob, QA Engineer


Why Join WPMU DEV

Remote Freedom: Work from anywhere — beachside, countryside, or cityscape

Growth Focused: Continuous learning, skill upgrades, and mentorship programs

Inclusive Culture: Diverse voices and perspectives are celebrated

Work-Life Balance: Generous paid time off, sick days, and mental health support

Tech & Travel Perks: Device budget, paid trips to WordCamps and team retreats

Recognition: Quarterly awards, bonuses, and performance incentives


How to Stand Out When Applying

Showcase experience with WordPress or related CMS platforms

Provide a sample brief or project document you wrote

Share a time you coordinated a remote or cross-functional team

Highlight familiarity with analytics tools

Be authentic in your answers; WPMU DEV values personality and clarity


Conclusion

The Product Assistant role at WPMU DEV isn’t just another job. It’s a career move that blends remote flexibility, technical growth, and impact at scale. You’ll join a company that values ideas over hierarchy, quality over quantity, and people over profits. If you’re organized, people-savvy, and passionate about digital products, this is your moment to join a team that builds the future of the WordPress ecosystem.


How to Apply

To apply, visit WPMU DEV's careers page or the official Himalayas job listing. Complete the application form and download the short task provided. This task is part of the screening process, so give it your best shot. If successful, you may be invited to a 4–6 week paid trial before full-time onboarding.

Be sure to apply before the stated deadline and bring your A-game — clarity, collaboration, and curiosity are your best tools.

Or CLICK HERE TO APPLY DIRECTLY


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