Support Executive (Work-from-Home) – Working Panda

 Company Overview

Working Panda is a forward-thinking customer service and support outsourcing provider with a global presence. Renowned for blending core traditional support with modern remote-first operations, they serve a diverse roster of clients—ranging from tech startups to established enterprises.

The company offers remote-first positions across multiple jurisdictions, with standout flexibility and competitive stipends for trainees and full-time support staff. Their model centers on providing world-class service while empowering employees to work securely and comfortably from home.

Job Overview

• Job Title: Support Executive (Full-time, Remote)

• Company: Working Panda

• Job Type: Full-time employment, remote-based

• Location: Worldwide, fully remote (work-from-home)

• Experience Level: Entry to Senior-Level (varies by role)

Salary/Stipend:

• Trainee stipend: ~₹300/day (~INR 9,000–12,000/month)
• Starting CTC: INR 12,800/month (freshers)
• Up to INR 15,400/month for experienced hires  

Role Overview

As a Support Executive at Working Panda, you'll deliver expert customer service via chat and call channels. This involves processing incoming inquiries, troubleshooting issues, providing solutions, documenting interactions, and escalating complex concerns. You will collaborate with support teams and client stakeholders, operating within structured SLAs to meet performance and quality standards  .

The role often starts with a structured trainee period, offering a daily stipend. After onboarding and training, freshers begin full-time service with standard monthly compensation. Experienced applicants may receive higher pay from day one.

Key Responsibilities

Handle live inquiries (chat & call) with professionalism and promptness

Troubleshoot technical or account issues efficiently, escalating when needed

Record detailed customer interaction logs using CRM or ticketing systems

Collaborate and share feedback with internal teams to improve support flow

Meet and exceed targets in metrics like resolution time, quality scores, and customer satisfaction  

Work in rotational shift patterns, ensuring consistent 9-hour daily coverage

Participate in performance evaluations and quality assurance sessions  

Key Requirements

• Excellent verbal and written English communication skills

• Basic familiarity with chat and call support workflows

• Training period readiness—open to daily stipend structure

• For experienced candidates: proof of background in support roles (e.g., experience letter, salary slip)  

• Comfortable working rotational shifts, including global time zones

• Key competencies: multitasking, active listening, empathy, adaptability, basic CRM knowledge

Compensation & Benefits

• Stipend during training: INR 300/day (~₹9–12K total monthly)  

• Post-training salary:

• Freshers: Starting at INR 12,800/month (₹153,600/year)

• Experienced hires: Up to INR 15,400/month (₹184,800/year)  

• Additional Perks: Internet stipends, overtime and shift allowances, performance-based bonuses  

Why Join Working Panda?

1. Remote-First Culture

– Serve global clients from home, eliminating commute stress.

2. Transparent Growth Path

– Defined metrics and regular evaluations foster career progress.

3. Structured Training & Stipend

– Learn on the job without sacrificing stability or income.

4. Global Collaboration

– Work with diverse colleagues and clients across continents.

5. Performance-Linked Rewards

– Bonuses and allowances reward your dedication and success.

Testimonials & Reddit Insights

Real workers share mixed experiences—some love the discipline and pay, others warn of stress. Here are balanced excerpts:

> “Provide day-to-day operational customer service via live chats and calls… manage personal and customer support inboxes effectively”  

> > “Working Panda offers stipends of INR 300 per day during the training period.”  

Redditors highlight:

High pay vs. fast-paced stress:

> “Panda is a great company but the ‘bosses’… having too much politics.”  

“People nominate Panda as good work… but it depends on your manager.”  

Tips to Stand Out When Applying

1. Emphasize strong English communication (verbal and written)
2. Display experience in chat/call support and remote work adaptability
3. Ask about shift rotas during interviews—day/night structure varies
4. Inquire about performance evaluation and promotion paths
5. Prepare for role-play or demo calls during the interview process

Conclusion

The Support Executive (Remote) position at Working Panda is ideal for those seeking a structured, remote customer support career path with fair compensation and global exposure. The training stipend shows commitment to newcomer development, and performance bonuses reward excellence. If you're proactive, adaptable, and skilled at communication, you’ll thrive here—just be ready for fast-paced work and team dynamics.

How to Apply

To apply:

1. Visit Pangian or other job listing portals where Working Panda posts roles

2. Prepare your resume highlighting support experience and remote work readiness

3. Complete any assessments or demo call tests during the interview

4. Bring your A-game to show you can deliver seamless, empathetic support

5. Ask thoughtful questions about shift cycles, raises, and evaluation structure

Or APPLY DIRECTLY HERE