Associate Client Success Manager (B2B SaaS) – Prompt Therapy Solutions

• Job Title: Associate Client Success Manager (B2B SaaS)

• Company: Prompt Therapy Solutions Inc.

• Role Type: Full-time, Remote 

• Salary Range: $75,000 – $100,000 per year

• Location: Remote 

• Status: Entry-level to mid-tier

Introduction: Make a Real Difference Beyond the Desk

If your idea of a "job" means building relationships, helping businesses succeed, and regularly witnessing the impact of your work—this is your calling. The Associate Client Success Manager role at Prompt lets you do exactly that in the healthcare tech space.

Through this position, you don’t just contribute to customer retention; you help transform physical therapy—from manual, paper-heavy processes to powerful, digital-first workflows that save time, reduce pain, and improve patient care.

About Prompt: Healthcare Tech with Heart

Prompt is not your average SaaS company. It’s pioneering a modern, automated EMR (Electronic Medical Records) platform tailored to rehabilitation therapy clinics. Their powerful tool connects therapists, staff, and patients in a seamless ecosystem—boosting productivity, revenue, and most importantly, the quality of care. Prompt stands out for:

Rapid growth as a healthcare innovator

An NPS (Net Promoter Score) that's a full 40 points above competitors—meaning users truly love them

A mission that reduces unnecessary surgeries and opioid prescriptions—because better data translates to smarter, safer healthcare delivery

Role Overview: Beyond Onboarding—Be the Client’s Partner

This role evolves your responsibilities, starting with structured onboarding and moving into full-scale client relationship management. Responsibilities include:

• Leading clinical staff trainings and webinars during Go-Live

• Acting as the post-implementation point of contact—driving adoption, responding to support needs, and positioning upgrades like Prompt Plus effectively

• Acting as a strategic partner to clients—who are mostly rehab therapists—helping them navigate workflows using Prompt’s platform

• Collaborating with internal teams—such as Support, Billing, and Experience—to resolve issues and improve client outcomes

You transition from onboarding support to a true Client Success Manager who helps clients continually succeed.

Key Responsibilities: Your Strategic Client Playbook

• Relationship Builder: Develop trust-based partnerships—becoming the go-to person for questions, ideas, and feedback.

• Adoption Driver: Monitor usage, coach clients on underused features, and demonstrate ROI.

• Compliance Navigator: Help clinics with their EMR data migration—managing expectations, guiding workflows, and minimizing downtime.

• Webinar Leader: Host online sessions tailored to frontline clinical staff needs.

• Voice of the Customer: Collaborate with Product and Management to elevate Prompt’s value for rehab clinicians.

• Escalation Manager: Tactfully resolve support issues and ensure clarity on next steps.

Skills & Qualifications: What Gets You There

Minimum Requirements

• Experience in outpatient physical therapy clinics

• Deep familiarity with clinical workflows and EMR systems

• High proficiency in MS Excel, multi-step logic, and data manipulation

• Excellent verbal and written communication

• Passion for learning new software tools

• Flexibility to work non-standard hours as client schedules demand

Nice-to-Haves

• Medical billing experience or training

• Prior experience in B2B SaaS or Customer Success roles

Why This Role Changes the Game

• Purpose-driven Tech: You’re helping therapists do more—not just with tools, but with meaningful outcomes.

• High NPS & Impact: Prompt’s platform amplifies care quality and reduces reliance on surgical or narcotic interventions.

• Growth Potential: A clear path from onboarding support to full CSM responsibilities, bolstered by performance.

• Remote-Friendly: You get autonomy, meaningful impact, and the flexibility to work where you thrive.

How to Stand Out When Applying

• Share stories where you helped a clinic or practitioner simplify a process or improve outcomes

• Illustrate EMR or clinical workflow improvements you drove—especially using Excel or configuration tool
• Convey your communication chops with webinar experience or staff training examples

• Show enthusiasm: talk about how meaningful caring tech excites you more than just customer numbers

Interview Tips: What to Prepare For

Potential Questions & Focus Areas

1. “How would you roll out a new EMR at a busy clinic?”

Lay out: discovery, checklist, training schedules, feedback loops, performance review.

2. “Describe a time you taught non-tech users a tool and they adopted it quickly.”

Express empathy, clarity, patience, and measurable results.

3. “How do you personally drive feature adoption post-Go Live?”

Mention weekly dashboards, highlighting gaps, sharing tips and wins.

4. “What’s your approach to user friction or adoption resistance?”

Focus on listening, coaching, and co-developing solutions.

Sample Prep Answer Table

Question Example Answer

• Onboarding rollout planning
• “I’d start with clinician workflows, co-create a phased schedule, and track adoption weekly via KPI summaries.”

• Driving adoption
• “I noticed billing reports were underused. I shared a one-pager and a 10-minute walkthrough. Usage rose 40% in two weeks.”

• Handling resistance
• “One clinic wasn’t updating documentation daily. I triggered daily check-ins, broke down MCP steps, and follow-up logged rose from 30% to 95%.”

What's in It for You—Beyond the Job

• Purpose-driven work impacting clinical outcomes and patient lives

• Remote flexibility with high-visibility responsibility

• Competitive compensation plus equity potential and excellent benefits

• Opportunity to build your career in Customer Success within meaningful healthcare tech

Perks Highlights (from sources)

• Remote lifestyle

• Competitive compensation & potential equity

• Flexible PTO, healthcare, 401(k), wellness credits

• Company-sponsored lunches and a unique HQ experience (cold plunger, sauna!)

Application Checklist

1. Tailor your resume: Emphasize clinic experience, Excel skills, and EMR comfort

2. Write a cover letter: Share empathy for therapists, your adaptability, and experience in user education

3. Have your tools ready: Excel, webinar platforms, CRM notes, and summarization examples

4. Send with clarity: mention range, remote readiness, and availability for fast onboarding

Final Thoughts & Next Moves

This Associate Client Success Manager role at Prompt is your chance to improve clinical operations, coach healthcare professionals, and grow directly within a mission-driven Saas company.

If you’re ready to bring structure, enthusiasm, and impact to a refocused healthcare landscape—this role could be your next leap.

JOIN OUR TELEGRAM CHANNEL FOR DAILY JOB OPPORTUNITIES AND INSIGHTS (JOIN HERE)

APPLY NOW