Customer Service Representative (Spanish & English) – Unique Comp Inc. (Remote)

About the Role

• Job Type: Full-time

• Salary: Approximately $17 per hour, which is about $2,720 per month (based on a 160-hour work month)

• Location: Remote (work from wherever!)

• Role: Bilingual Customer Service Representative — providing customer support in both Spanish and English, handling inbound and outbound communications, supporting data entry tasks, troubleshooting client issues, and contributing to team success.

A Role That Literally Speaks to You

Imagine waking up, grabbing your coffee, and diving into a day where your bilingual skills are your superpower. That’s what this Bilingual Customer Service Representative role with Unique Comp Inc. offers: a fully remote platform where your Spanish and English fluency not only matters—it’s center stage.

You'll be the link between customers and solutions. When someone’s confused in Spanish or needs help in English, you're there. If you’ve ever wondered what it’s like to bring calm, clarity, and compassionate support while earning a steady paycheck, this is that opportunity.

Who Is Unique Comp Inc.?

Unique Comp Inc. may not be plastered across Times Square, but don’t underestimate it. This company knows the knack for customer loyalty lies in real, human interactions—beyond scripts or bots.

They're looking for someone who values stellar communication and clarity, someone who can navigate both cultural and linguistic nuances in remote service delivery, and someone who's eager to support clients—even if they've never heard of your company before.

Working here means joining a team that trusts you to do what’s right—and values the warmth you bring in two languages.

What You’ll Be Doing — The Human Side of Service

Your day unfolds in ways like these:

Taking calls and responding to emails—You’ll resolve client queries in both Spanish and English, adapting your tone to what’s most helpful.

Entering data carefully—You make notes accurate and accessible—because detail matters, especially when it's someone’s concern you’re addressing.

Problem-solving real issues—When things go sideways, you’re the voice of calm and solution.

Making outbound check-ins—Sometimes clients need follow-ups, reminders, or just reassurance that they're not alone.

Collaborating remotely—Whether it's a quick Slack message or a team video call, you're teaming up to keep service strong.

What Makes This Position Stand Out

Flexibility of remote work—Zero long commutes, more time for life.

Daily bilingual impact—You’re not just translating, you're connecting.

Grow-the-company culture—Your insights shape how service improves over time.

A foundation for career growth—customer service is often the launchpad to operations, sales, and leadership roles.

Do You Have What It Takes?

Here’s what makes you shine in this role:

• Spanish and English fluency, written and spoken

• Customer service or call experience—even if it’s tutoring, volunteering, or retail

• Attention to detail—your data entry and follow-up reflect care

• Professional phone etiquette—you're friendly, patient, and clear

• Problem-solving mindset—you don't just take calls, you resolve them

If you're organized, responsive, and ready to help across cultural lines—that’s your ticket in.

Monthly Pay Breakdown

Let's break that $17/hour into monthly earnings:

• Hourly Rate: $17

• Weekly Hours: 40

• Estimated Monthly Hours: 160

• Approximate Pay Per Month: $2,720

It’s steady, fair, and punctuates your value in delivering consistent, bilingual customer care.

How to Write an Application That Gets Read

To make your resume stand out:

Highlight any bilingual service you’ve given—schools, jobs, or even volunteering count.

Share quick examples: “Helped X Spanish-speaking clients weekly via email and phone.”

Show accuracy: “Maintained 99% data entry precision in order records.”

Let your reliability shine: “Perfect attendance during busy holiday season.”

Typical Interview Questions (and How to Answer)

Common questions might include:

“Why do you excel in bilingual customer service?”

“Tell us about a time you turned a frustrated caller into a happy one.”

“How do you keep calm and organized during busy days?”

Use the STAR method (Situation–Task–Action–Result):

Example:

• Situation: "A Spanish-speaking customer was anxious about missing a deadline."

• Task: "I needed to calm them and get them exactly what they needed."

• Action: "I offered step-by-step guidance, followed up with a confirmation email, and reassured them throughout."

• Result: "They thanked me and said they’d recommend our team to others."

Your First 90 Days — Success on Schedule

Phase                             Focus

Day 1–30: Learn systems, practice scripts, shadow senior reps, refine your bilingual tone

Day 31–60: Handle full calls, assist with outbound follow-ups, share ideas for smoother care

Day 61–90: Maintain accuracy and efficiency, mentor newcomers, help the team serve faster and friendlier

Avoid These Common Pitfalls

• Skimming details during documentation—mistakes mean miscommunication.

• Switching languages mid-call—stay consistent and clear.

• Waiting too long to escalate a tough issue—early transparency builds trust.

• Skipping self-care in a fast-paced environment—lead with energy, not exhaustion.

Application Checklist — Be Interview-Ready

Resume: Highlight bilingual customer interactions, problem-solving, and work habits.

Cover Letter: Describe why serving in two languages excites you, and your readiness to stay organized and responsive remotely.

Interview Prep: Practice a quick bilingual greeting and a short problem-solving script.

Final Thoughts — Bilingual Care, Real Impact

If communicating clearly, solving real-world problems, and supporting people across language lines excite you—this Bilingual Customer Service Representative role at Unique Comp Inc. is more than a job. It's your stage to shine in your most powerful skill set.

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