Customer Support Representative – PlayOn! Sports (MaxPreps) – Remote

About the Role

• Job Title: Customer Support Representative – MaxPreps

• Company: PlayOn! Sports

• Job Type: Full-Time, Remote

• Location: Open globally; remote-first

• Experience Level: Entry-Level

Introduction: Where Passion Meets Purpose

If your dream job includes cheering for student-athlete milestones while providing real solutions—then this remote Customer Support role at PlayOn! Sports is for you. As the support voice behind MaxPreps, you'll directly improve experiences around high school sports—resolving issues, reducing friction, and ensuring fans, parents, and schools feel connected and valued.

This role allows you to fuel school spirit every time you pick up the phone or reply to an email—bringing wins to both the team and the customer.

About PlayOn! Sports: High School Sports, Elevated

PlayOn! Sports operates at the heart of high school athletics. Through flagship brands like GoFan, NFHS Network, and MaxPreps, they offer broadcast tools, ticketing platforms, fundraising support, and team websites—all under one dynamic umbrella. Their unified suite means schools can focus on what matters… students competing, performing, and celebrating—not tech headaches.

Role Overview: Your Day, Your Impact

As a Customer Support Representative, you’ll play multiple roles:

• Answer customer support calls with empathy, clarity, and efficiency.

• Respond to support tickets (via email) with friendly, helpful resolutions.

• Enter data—like rosters, schedules, scores—accurately using internal software.

• Use MaxPreps’ live-scoring tools to support football games (typically Fridays & Saturdays).

You bring ease, accuracy, and a responsive touch to the high school sports community.

Key Responsibilities: Bringing Solutions to Life

Here’s what your typical workday might include:

• Logging into your system and reviewing open inquiries

• Answering calls and emails with a helpful spirit.

• Quickly inputting accurate rosters and game scores

• Handling live-scoring during school football games—acting as a behind-the-scenes game-day hero

Escalating technical issues and following up to keep problems resolved in one touch - point

Required Skills & Qualifications

To thrive in this role you need:

• Fluency with Windows 10 environments

• Excellent written and verbal communication

• Comfort with phone support and handling support tickets

• Passion for sports and fan culture—you get the emotional weight behind a final score

• High school diploma (or equivalent), college preferred

• Familiarity with Zendesk and Microsoft Office Suite is a plus; support experience even better

Why This Role Matters Now & What Makes It Special

Impact Every Interaction

You directly influence school spirit, ensuring coaches, parents, and fans feel supported—not stalled—during high-stakes moments.

Flexible and Remote

You work from your space—no commute, just impact. The flexibility aligns with your life, not against it.

Community-Focused

You serve people creating memories—from Friday-night lights to senior recaps. You’re contributing to local narratives.

Growth & Culture

PlayOn! Sports is more than a tech company—it’s a tight-knit, high-energy team celebrated for innovation, collaboration, and game-day passion.

How to Stand Out When Applying

• Share stories where you resolved issues for fans, customers, or communities with empathy.

• Show your love for sports—especially if you’ve ever juggled scores or stats, even for fun.

• Highlight any experience with live event pressure—like real-time event support or handling fast-paced environments.

• Detail your familiarity with support tools like Zendesk or ticket workflows.

• Demonstrate punctuality, accuracy, and composure under pressure—Bring your game-day nerves, not stress.

Interview Tips: Prepare to Shine

You may encounter questions like:

"How do you handle high-pressure situations, like live scoring?"

Answer with clarity: believe in double-check tactics, pacing, and stress management methods.

"How would you calm a frustrated user?"

Emphasize empathy, clarity, and assurance—and share a real-life example.

"How do you manage accuracy while moving fast?"

Highlight your process: slow planning, use keyboard shortcuts, check your work.

Be human, clear, and prepared.

Sample Interview Response Table

Question Effective Answer

• Live scoring mistakes during game
• "If data input lags, I stay calm, promise correction in < 2 minutes, and resolve visually and via email—keeping trust alive."

• Handling frustrated caller
• "I listen actively, empathize (“I get how frustrating that is”), then show them the fix before continuing."

• Juggling tasks under load
• "I triage tickets first, track with checklist, and escalate only when needed—normal tasks happen in sequence, not chaos."

Career Journey & Advancement

As an SDR-inspired customer rep, your path can grow into:

• Team Lead or Customer Support Supervisor

• Live Event Coordinator or Training Specialist

• Cross-functional roles in operations, product feedback, or quality assurance

• PlayOn! values growth—keep delivering dependable results and they’ll deliver opportunities.

Application Checklist

Tailor your resume: “livescored 50 games without error; reduced ticket backlog by 40%.”

Write a short, energetic cover letter that speaks fandom, service, and accuracy.

Prepare examples of calm support under game-time pressure.

Apply through the platform while showing you're on-time, tech-ready, and fan-aligned.

Final Thoughts & Stay Connected

This Customer Support Representative position isn’t just a job—it’s being part of the world’s most memorable high school sports moments. Every solved ticket, accurate score, and supported caller keeps communities closer.

If you love sports, are precise, and want remote work that matters—this is your lane.

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