- Role: Customer Service Advocate – Commercial Auto
- Job Type: Full-time, Remote
- Pay: $20.50–$22.00 per hour
- Industry: Insurtech / Commercial Vehicle Insurance
About Pie Insurance — A Fast-Growing Insurtech
Pie Insurance makes commercial insurance as easy as, well, pie. Their mission is to empower small businesses by making commercial auto insulation affordable, transparent, and tech-driven. Pie uses innovative technology to simplify insurance purchases, making it accessible not just for big enterprises, but for local businesses like contractors or fleet operators. If you're passionate about customer-centric tech and helping businesses thrive, Pie is your kind of team.
Role Overview: What You’ll Be Doing
As a Customer Service Advocate (Commercial Auto), you’ll serve as the go-to specialist for elevated customer issues and complex partner requests. You’ll holistically understand Pie’s Commercial Auto offerings and become adept at resolving concerns efficiently — while building long-term trust with clients and agents. This role balances urgency with empathy, and technical know-how with strategic foresight.
Your Daily Impact
- Excellent Customer Connection
- Handle advanced communications via phone, email, and online platforms with poise and clarity.
- Keep pace with SLAs — Pie expects you to be consistent, fast, and reliable with every touchpoint.
Multi-faceted Support
- Assist with policy issuance, billing inquiries, documentation delivery, and follow-ups.
- Resolve questions from both customers and agents — all while upholding Pie’s customer-first approach.
Commercial Auto Expertise
- Draw on your knowledge when handling auto-specific inquiries — policies, coverage, billing, etc.
- Anticipate and prevent issues by identifying patterns and creating proactive solutions.
Collaboration & Training
- Train and onboard new team members, create knowledge materials, and support peers.
- Your feedback helps sharpen internal workflows and helps team maintain high standards.
What Makes You the Right Fit
- A high school diploma or GED is required (some college or certifications welcome).
- Minimum 1 year in customer service, sales, or admin — particularly in fast-paced or high-touch environments.
- Insurance background required, with a preference for Commercial Auto experience — this is a big plus.
- Strong problem-solving—I’m talking process suggestions, efficiency improvements, and sticky solutions.
- Clear, confident communication—active listening and empathy go a long way.
- Consistently accurate and resourceful with a sharp attention to detail.
- Tech-savvy with Google Suite—navigate documents, sheets, calendars like a pro.
Why This Role Should Be on Your Radar
Remote Flexibility
Fully remote work offers flexibility and longevity, especially in today’s evolving workplace.
Competitive Pay
Earning $20.50–$22.00/hr is competitive for mid-level service roles—especially when paired with benefits.
Meaningful Work
You'll genuinely help small businesses get the coverage they need—whether that's protecting their drivers or handling critical claims.
Culture of Growth
Pie is built by entrepreneurs for entrepreneurs; every role impacts growth, process, and real results.
Inside Your Day as a Customer Service Advocate
Morning:
- Check your inbox and case queues.
- Triage issues—prioritize escalations like billing errors or urgent policy changes.
Midday:
- Resolve complex issues using your Commercial Auto expertise.
- Document cases carefully and look for recurring challenges.
Afternoon:
- Train new team members or collaborate on knowledge articles.
- Review service patterns and feedback loops—what's working, what's breaking?
End of Day:
- Ensure all open cases are updated.
- Leave with satisfaction that your actions made a difference—for customers and the company.
How to Stand Out in Your Application
1. Highlight any insurance or high-volume customer service background—especially in auto/commercial sectors.
2. Use examples: “Reduced ticket escalation by 30% by documenting solutions” or “Proposed a billing workflow change that improved SLA compliance”.
3. Emphasize your remote readiness—your workspace stability, tech setup, and self-management skills.
4. Show strong communication: Mention clear documentation, feedback loop involvement, or mentorship roles.
5. Keep notes concise but relatable—show alignment with Pie’s mission to simplify insurance for small businesses.
Summary Table — Quick Snapshot
Feature Details
- Title: Customer Service Advocate – Commercial Auto
- Education: HS diploma or GED required
- Experience: 1+ yr customer service; insurance preferred
- Key Tasks: Policy issuance, billing, escalations, training
- Ideal Candidate: Detail-oriented, tech-savvy, empathetic problem solver
Final Thoughts
This Customer Service Advocate, Commercial Auto role at Pie Insurance offers a unique blend of meaningful work, reliable pay, and remote flexibility. You’ll help small business owners navigate insurance—making their lives easier and theirs a little more secure.
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