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Data Analyst - ClearPoint Analytics

We are seeking a dynamic and detail-oriented Data Analyst to join our innovative team. In this role, you will harness your analytical expertise to transform complex data into actionable insights that drive strategic decision-making. Your passion for data, combined with your technical proficiency, will help us optimize processes, enhance business performance, and support our continuous growth. This position offers an exciting opportunity to work with cutting-edge tools and methodologies in a fast-paced environment committed to excellence and innovation. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: (USD) $12 - $20 an hour Employer: ClearPoint Analytics Responsibilities Collect, clean, and analyze large datasets using tools such as R, Python, SQL, and ETL processes to ensure data accuracy and integrity. Develop interactive dashboards and visualizations with Tableau, Power BI, Looker, and other BI tools to communicate findings...
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Join Pie Insurance as a Remote Customer Service Advocate (Commercial Auto)

  • Role: Customer Service Advocate – Commercial Auto
  • Job Type: Full-time, Remote 
  • Pay: $20.50–$22.00 per hour
  • Industry: Insurtech / Commercial Vehicle Insurance
  • Location: 100% Remote

About Pie Insurance — A Fast-Growing Insurtech

Pie Insurance makes commercial insurance as easy as, well, pie. Their mission is to empower small businesses by making commercial auto insulation affordable, transparent, and tech-driven. Pie uses innovative technology to simplify insurance purchases, making it accessible not just for big enterprises, but for local businesses like contractors or fleet operators. If you're passionate about customer-centric tech and helping businesses thrive, Pie is your kind of team. 

Role Overview: What You’ll Be Doing

As a Customer Service Advocate (Commercial Auto), you’ll serve as the go-to specialist for elevated customer issues and complex partner requests. You’ll holistically understand Pie’s Commercial Auto offerings and become adept at resolving concerns efficiently — while building long-term trust with clients and agents. This role balances urgency with empathy, and technical know-how with strategic foresight.

Your Daily Impact

  • Excellent Customer Connection
  • Handle advanced communications via phone, email, and online platforms with poise and clarity.
  • Keep pace with SLAs — Pie expects you to be consistent, fast, and reliable with every touchpoint. 

Multi-faceted Support

  • Assist with policy issuance, billing inquiries, documentation delivery, and follow-ups.
  • Resolve questions from both customers and agents — all while upholding Pie’s customer-first approach. 

Commercial Auto Expertise

  • Draw on your knowledge when handling auto-specific inquiries — policies, coverage, billing, etc.
  • Anticipate and prevent issues by identifying patterns and creating proactive solutions. 
Collaboration & Training
  • Train and onboard new team members, create knowledge materials, and support peers.
  • Your feedback helps sharpen internal workflows and helps team maintain high standards. 

What Makes You the Right Fit

  • A high school diploma or GED is required (some college or certifications welcome). 
  • Minimum 1 year in customer service, sales, or admin — particularly in fast-paced or high-touch environments. 
  • Insurance background required, with a preference for Commercial Auto experience — this is a big plus. 
  • Strong problem-solving—I’m talking process suggestions, efficiency improvements, and sticky solutions. 
  • Clear, confident communication—active listening and empathy go a long way. 
  • Consistently accurate and resourceful with a sharp attention to detail. 
  • Tech-savvy with Google Suite—navigate documents, sheets, calendars like a pro. 

Why This Role Should Be on Your Radar

Remote Flexibility

Fully remote work offers flexibility and longevity, especially in today’s evolving workplace.

Competitive Pay

Earning $20.50–$22.00/hr is competitive for mid-level service roles—especially when paired with benefits. 

Meaningful Work

You'll genuinely help small businesses get the coverage they need—whether that's protecting their drivers or handling critical claims.

Culture of Growth

Pie is built by entrepreneurs for entrepreneurs; every role impacts growth, process, and real results. 

Inside Your Day as a Customer Service Advocate

Morning:

  • Check your inbox and case queues.
  • Triage issues—prioritize escalations like billing errors or urgent policy changes.

Midday:

  • Resolve complex issues using your Commercial Auto expertise.
  • Document cases carefully and look for recurring challenges.

Afternoon:

  • Train new team members or collaborate on knowledge articles.
  • Review service patterns and feedback loops—what's working, what's breaking?

End of Day:

  • Ensure all open cases are updated.
  • Leave with satisfaction that your actions made a difference—for customers and the company.

How to Stand Out in Your Application

1. Highlight any insurance or high-volume customer service background—especially in auto/commercial sectors.

2. Use examples: “Reduced ticket escalation by 30% by documenting solutions” or “Proposed a billing workflow change that improved SLA compliance”.

3. Emphasize your remote readiness—your workspace stability, tech setup, and self-management skills.

4. Show strong communication: Mention clear documentation, feedback loop involvement, or mentorship roles.

5. Keep notes concise but relatable—show alignment with Pie’s mission to simplify insurance for small businesses.

Summary Table — Quick Snapshot

Feature             Details
  • Title: Customer Service Advocate – Commercial Auto
  • Company: Pie Insurance
  • Type: Full-time, Remote
  • Pay: $20.50–$22.00/hour
  • Education: HS diploma or GED required
  • Experience: 1+ yr customer service; insurance preferred
  • Tools: Google Suite
  • Key Tasks: Policy issuance, billing, escalations, training
  • Ideal Candidate: Detail-oriented, tech-savvy, empathetic problem solver

Final Thoughts

This Customer Service Advocate, Commercial Auto role at Pie Insurance offers a unique blend of meaningful work, reliable pay, and remote flexibility. You’ll help small business owners navigate insurance—making their lives easier and theirs a little more secure.

JOIN OUR TELEGRAM CHANNEL FOR DAILY JOB OPPORTUNITIES AND INSIGHTS (JOIN HERE)

APPLY NOW

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