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Customer Service Associate - Eco Global

The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: Competitive Pay Employer: Eco Global Responsibilities Attending training sessions to grow knowledge of product and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into CRM syst...

Operations Assistant – UniUni Logistics (Tallahassee, FL) — H-1B Sponsorship Available

About the Job

  • Job Type: Full-time
  • Salary: $17–$19 per hour (~$2,720–$3,040 per month for 160 hours)
  • Location: Tallahassee, Florida
  • Role: Operations Assistant – receiving and processing inbound products, coordinating returns, scheduling deliveries, handling customer inquiries, supporting inventory and reporting tasks (H-1B visa sponsorship available)

UniUni Logistics is a North American leader in last-mile delivery. Founded in 2019, they deliver tens of millions of packages across Canada, and are rapidly expanding across the U.S. This role supports fast growth and real logistical impact—plus they provide H-1B sponsorship, making it especially valuable for international applicants.

Introduction: Where Logistics Meets Opportunity

Imagine starting each day knowing your work directly keeps deliveries moving—and customer satisfaction high. As an Operations Assistant at UniUni, you'll be doing just that: receiving and inspecting packages, coordinating outbound shipments, supporting customer and driver communication, and keeping accurate records to ensure seamless operations.

And here's a key point: this position comes with visa sponsorship (H-1B). That makes it stand out for international talent who seek stability and career growth in the U.S. If you’re methodical, reliable, and excited by operational challenges—especially at scale—this role could be your gateway to a meaningful logistics career.

About UniUni Logistics: Growth, Innovation & Expansion

UniUni Logistics isn’t your typical delivery company. They run a technology-driven, crowdsourced model—which means they combine efficient routes with flexible drivers to deliver packages faster and more affordably. Since launching in 2019, they’ve grown rapidly across Canada and are now scaling operations in the U.S.

Their hybrid model encourages innovation, values growth, and offers opportunities for ongoing training and career development. And for H-1B candidates, the sponsorship piece means joining beyond just the job—it’s a career launchpad.

Role Overview: What Your Day Looks Like

As an Operations Assistant, your responsibilities include:
  • Receiving, inspecting, handling, and stocking inbound products.
  • Processing returns—counting, verifying condition, and completing documentation.
  • Arranging pick-ups, coordinating with delivery drivers, and managing schedules.
  • Responding promptly to customer inquiries and alerting supervisors to service issues.
  • Encouraging and modeling safe work practices.
  • Performing daily cycle counting and managing inventory variances.
  • Updating weekly reports accurately and on time.
  • Tackling additional tasks as needed to support operations flow within the facility.
In essence, you're the backbone of smooth delivery operations—handling flow, consistency, and care.

What Your Typical Week Might Look Like

Morning: Receive and log inbound shipments, conduct inspection and document condition.

Midday: Coordinate with drivers and logistics to ensure packages move efficiently; handle returns documentation and follow-ups.

Afternoon: Respond to customer inquiries—clear confusion, resolve issues, and escalate when necessary.

End of Day: Perform cycle counts, track inventory discrepancies, compile and send weekly reports, and plan next day's priority tasks.

You’ll keep operations moving—and the cold chaos of logistics feeling warm and managed

Required Skills & Qualifications

To be successful in this position, you’ll need:
  • A Bachelor’s degree or international equivalent—but no industry-specific experience is required; on-the-job training is provided.
  • Strong basic computer skills and comfort with data entry and report preparation.
  • Attention to detail in all facets—from package condition to documentation.
  • Ability to follow directions, adapt quickly, and work well under supervision.
  • Excellent communication skills—you’ll be liaising with multiple stakeholders: drivers, team leads, and clients.
  • Availability for a morning shift (6:30 AM–3:30 PM).
Reliability in showing up on time and engaging fully in responsibilities.

Compensation & Growth Potential

Paid hourly at $17–$19, your monthly earnings range from $2,720 to $3,040, depending on hours worked. While that might seem entry-level, the value here goes beyond pay—especially with:

H-1B sponsorship, which unlocks opportunities to legally work and grow in the U.S.

A clear path for performance-based raises beyond the three-month probationary period.

A full benefits package, including:

  • 401(k)
  • Health, dental, vision insurance
  • Paid time off, paid sick leave, and holidays
  • Management training programs and real career advancement tools

Why This Role Matters More Than Just Logistics

Meaningful entry point into U.S. logistics operations, with real impact.

Sponsorship advantage, firmly made available—rare in hourly operational roles.

Training-driven culture—UniUni invests in development: “your career matters” isn’t just a slogan.

High-growth environment—scale operations mean expanding team opportunities and internal mobility.

How to Stand Out on Your Application

To rise to the top of the candidate list:
  • Show reliability and accuracy—mention past roles where precision mattered (data entry, inventory, customer service).
  • Emphasize adaptability—highlight situations where you followed complex directions or managed varied tasks smoothly.
  • Stress communication clarity—mentally prepare stories where you resolved issues or coordinated effectively with others.
  • Don’t skip the mention: “H-1B sponsorship is available to me and I am eligible.” That will signal readiness and certainty.
  • Tailor your resume to logistics keywords: inbound, inventory, dispatch, cycle count, coordination, customer outreach.

Interview Prep – What to Expect

You may face questions like:

“How do you manage routine tasks while also handling unexpected issues?”

“Have you ever had to document or count items accurately? Walk me through your process.”

“How do you stay organized when coordinating multiple priorities and stakeholders?”

“Are you comfortable with early morning shifts and repetitive tasks?”

Frame answers using the STAR method—Situation → Task → Action → Result—to clearly show your thinking and outcomes.

Sample Interview Answers

Prompt Sample Response

Handling multiple tasks “At my previous job, I balanced customer queries and inventory checks—by using time-blocking and a checklist, I reduced errors by 30%.”

Ensuring accuracy “During warehouse shifts, I performed double-read verifications and documented each step; this maintained 98% order accuracy.”

Coordination under pressure “When a shipment delay occurred, I communicated quickly with drivers, updated supervisors, and mitigated client impact with proactive updates.”

Your First 90 Days: How to Build Momentum

Days 1–30: Get trained—receive package, understand returns process, and shadow dispatch workflow.

Days 31–60: Handle regular duties confidently—own daily inventory cycles, supporting clean logs and timely reports.

Days 61–90: Identify improvements (small wins)—like better documentation formats or order flow clarity. Showcase reliability to influence conversion conversations.

Avoid These Common Pitfalls

Skipping report accuracy—data inconsistencies cascade.

Not communicating—logistics thrives on transparency.

Underestimating shift changes—morning schedules require routine and consistency.

Ignoring small errors—those are the triggers of bigger operational disruptions.

Application Checklist

Resume: Highlight any logistics, inventory, or customer-support experience—even community or volunteer work counts.

Cover Letter: Mention your eagerness to support operations, reliability, and eligibility for H-1B sponsorship.

Interview Prep: Be ready to demonstrate attention, speed, and cross-stakeholder communication.

Final Thoughts 

The Operations Assistant role at UniUni Logistics offers more than just an hourly pay—it provides access, growth potential, and most importantly, visa sponsorship for international candidates. If you're methodical, dependable, and hungry to build your career path in U.S. operations, this is a rare and valuable shot.

APPLY HERE

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