Customer Care Specialist - Artful Home

Part gallery, part art fair, part online marketplace - Artful Home is all of these things and more. For over 30 years, we have been successfully connecting artists and art lovers, offering an extensive juried collection of fine art, craft, and design for the home and wardrobe. We are dedicated to creating an unforgettable experience for customers, artists and team members. We believe that every work of art has a story. We also believe that each member of our team has a story and that these narratives enrich our entire organization.

The Customer Care Specialist is responsible for maintaining in depth knowledge of company products and programs and providing the best possible customer service to all internal and external customers by answering phones, emails and chat messages; establishing working relationships; processing orders, returns and exchanges; addressing and resolving customer inquiries and problems; and resolving billing issues by performing the following duties.

• Job Types: Part-time, Full-time

• Work Setting: Work from home

• Location: Remote (Global)

• Salary: $19.00 per hour

• Employer: Artful Home

Responsibilities

• Focuses on Artful Home’s Vision and Values. Considers the best interest of Artful Home and its team members, artists, and customers, while performing job duties.
• Contributes to an environment in which all team members are respected and included regardless of their individual differences and feel motivated to improve individual and work area contributions to achieve desired business results.
• Answers incoming phone calls, and also interacts with customers by email, or live chat.

• Resolves product or service problems by listening to customers and clarifying their concerns, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Receives and processes orders, returns and exchanges, calculates charges, and processes billing or payments.
• Provides artwork, apparel, ornament and service information for customers; and takes advantage of opportunities to upsell products when they arise.

• Acts as a liaison between customers and artists regarding information, special requests and customer orders. Confers with the warehouse to expedite or trace missing or delayed shipments and provides general shipping and order support for artists.
• Enters all required information into the computer systems and maintains and verifies accurate customer records, mailings and other documents as required.
• Prepares all assigned reports, statistics, and correspondences accurately and on time.

• Participates in onsite and virtual team and organizational meetings and training sessions as scheduled, which may be recorded for communication and training purposes. The use of computer video cameras is required due to remote work opportunities.
• Maintains current in knowledge areas related to this position through continuing education, subscriptions, certifications, and memberships; and develops a thorough working knowledge of area methods, productivity, and quality.

Qualifications

• Two (2) or more years of related experience, particularly exposure to a retail environment, is preferred.
• High school diploma or equivalent is a plus.
• Demonstrates initiative, passion, enthusiasm, self-motivation, a strong sense of ownership and accountability and a desire to communicate with customers over the phone and through email and live chat.

• Demonstrates professionalism, maintains confidentiality in organizational matters, and always positively represents Artful Home.
• Demonstrates strong computer skills and a solid knowledge of and experience with core operating systems, Microsoft products to include Word, Excel, PowerPoint, and other software programs.
• Demonstrates prompt and regular attendance.

Artful Home is committed to providing equal employment opportunity to all applicants and team members regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, AIDS/HIV status; medical condition; political activities, affiliations, or beliefs; child or spousal support withholding; domestic violence, assault, or stalking victim status; lawful conduct occurring during nonworking hours away from the employer's premises; credit report or information; citizenship and/or immigration status, or any other characteristic protected by federal, state, or local law.

Artful Home will provide qualified applicants and team members with disabilities any needed reasonable accommodations as required by law.

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