Customer Service Representative - Acendas Travel

Are you passionate about delivering exceptional client experiences and driving program success? Join Acendas Travel's Program Management team as a Client Services Representative, where you'll manage corporate travel programs for clients with up to $1M in annual spend, build lasting relationships, and help shape the future of corporate travel solutions.

Job Overview

• Job Type: Full-time

• Work Setting: Work from home

• Location: Remote (Anywhere)

• Salary: $39.00 per hour

• Employer: Acendas Travel

Responsibilities

• Serve as the primary liaison for multiple client accounts, ensuring satisfaction and program efficiency.
• Proactively consult with clients on preferred supplier usage, pricing analysis, and technology solutions.
• Maintain and analyze monthly spend reports to identify trends and opportunities.
• Collaborate with vendors and internal teams to meet client objectives.
• Support new business implementations and technology rollouts.
• Create executive-level reporting packages and present insights via video conferencing.
• Step in as a backup for Program Managers when needed.

Requirements & Qualifications

• Experience: 3+ years in corporate travel; GDS (Sabre preferred), Concur/Deem, and Salesforce familiarity.
• Education: High school diploma required; some college preferred.
• Skills: Strong communication, organization, and analytical abilities. Comfortable managing multiple accounts and working independently.
• Tech Savvy: Intermediate proficiency in Microsoft Suite and CRM tools.

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