Are you motivated, detail-oriented, and bilingual? If you're seeking a fully remote role where your people skills can shine while supporting a dynamic team, this Customer Service Representative position at TS FITNESS is worth your attention.
Snapshot Overview
- Role: Remote Customer Service Representative
- Location: Miami, FL (Remote)
Company Background — Why TS FITNESS Stands Out
TS FITNESS runs gym memberships and fitness services, where customer experience is at the core. They offer more than just workouts—they build communities. While not a household name, TS FITNESS supports its members with access, information, and support that keep them focused on their wellness goals.
Why this matters: Starting your remote career with a company focused on people and health means your role is valued, not just functional.
What the Role Actually Entails
As a Customer Service Representative, your duties will include:
- Processing member cancellations (email & PO Box) and coordinating with ABC Financial for refunds.
- Handling reinstatements submitted via collection agencies.
- Managing soft collections (members past due by less than 60 days).
- Resolving billing issues like address changes, membership cards, EFT adjustments, and other account requests.
- Placing "welcome calls" to new members around their second day and at 30-day check-ins.
- Running ad hoc reports to help different departments function efficiently.
This role requires someone who can multitask, communicate politely, and maintain professionalism across high-volume work.
What Makes It a Great Fit
1. Real Customer Impact — Remotely
You’re not just answering emails or taking calls—you’re the first line of support for gym members, easing their concerns and ensuring they feel valued.
2. Flexible Remote Work
Enjoy the freedom of working from your home while committing to meaningful, consistent work.
3. Career Foundation
This role sharpens essential skills—communication, data handling, phone etiquette, organization—perfect foundational skills for broader remote roles.
Skills & Experience Needed
Here’s what TS FITNESS is looking for:
- A strong customer service mindset and a genuine desire to help people.
- Solid attention to detail and organizational capabilities.
- Proven problem-solving ability in a friendly, professional way.
- Comfort managing high-volume phone calls and customer accounts.
- Bilingual fluency in English and Spanish—this opens doors to diverse customer interactions.
- 1–2 years of customer service experience preferred—it doesn’t need to be in fitness.
How to Stand Out: Tips That Work
1. Bring Your Compassion Forward
Use examples like:
“I once helped a customer stay motivated by suggesting a flexible plan during a tough time…”
2. Showcase Detail & Organization
Mention your experience managing customer records, schedules, or any CRM—anything that proves you’re reliable and neat.
3. Highlight Bilingual Strength
Share a short instance of how you used both languages professionally to resolve issues or build trust.
4. Express Remote Readiness
Briefly outline your home office setup, discipline for remote work, and your communication rhythm.
Sample Application Introduction
"I’m excited about the Remote Customer Service role at TS FITNESS. In my previous job, I managed billing concerns, implemented member satisfaction strategies, and handled high-volume phone calls—all while staying calm, solution-oriented, and detail-focused. I speak both English and Spanish fluently and am comfortable working remotely. I’d love to bring my communication skills and empathy to your team."
FAQs — Simplified and Useful
Question Answer
Is this job fully remote?
Yes, based in Miami but completely remote.
Is Spanish fluency mandatory?
Yes—it’s required for bilingual support.
Any education requirement?
High school diploma (or GED) is the minimum.
What about schedule?
Full-time hours; be ready for standard business shifts.
Why This Role Could Be Your Next Big Step
By joining TS FITNESS as a Remote Customer Service Representative, you’re setting the foundation for a career in customer engagement and remote administration. You’ll:
- Build strong client interaction skills.
- Become comfortable working across digital platforms.
- Demonstrate initiative and empathy—skills recruiters notice.
Final Words
If you're a bilingual multitasker ready to connect with customers, help a growing business thrive, and work from your own space, this role is made for you. Simple pay, clear responsibilities, strong career alignment.
APPLY NOW and begin transforming your customer service skills—and remote working life—with TS FITNESS. JOIN OUR TELEGRAM CHANNEL FOR DAILY JOB OPPORTUNITIES AND INSIGHTS (JOIN HERE)
Please I am interested
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