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Customer Service Representative - Acendas Travel

Are you passionate about delivering exceptional client experiences and driving program success? Join Acendas Travel's Program Management team as a  Client Services Representative , where you'll manage corporate travel programs for clients with up to $1M in annual spend, build lasting relationships, and help shape the future of corporate travel solutions. Job Overview Job Type: Full-time Work Setting: Work from home Location: Remote (Anywhere) Salary: $39.00 per hour Employer: Acendas Travel Responsibilities Serve as the primary liaison for multiple client accounts, ensuring satisfaction and program efficiency. Proactively consult with clients on preferred supplier usage, pricing analysis, and technology solutions. Maintain and analyze monthly spend reports to identify trends and opportunities. Collaborate with vendors and internal teams to meet client objectives. Support new business implementations and technology rollouts. Create executive-level reporting packages and present ...

Virtual Assistant - IntelliTalent

We are women-owned company that supports small and medium size businesses. We are looking for an experienced social media virtual assistant to work with 2 of our clients.

As a part-time Virtual Assistant, you will handle many of the day-to-day admin operations.

You will work 100% remotely and work directly with the CEO!

Our ideal candidate is an experienced professional with at least 2 years as a Virtual Assistant Open to working flexible hours during U.S. business hours.

*Must be available 15-25 hours per week.

* Must pass basic online assessment (English, Communication, etc)

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: $18 - $26 an hour
  • Employer: IntelliTalent

Requirements

  • You are exceptionally organized with an extreme attention to detail.
  • You’re a self-starter and an drive projects/tasks with minimal supervision
  • Learn quickly, someone who asks questions rather than do the task wrong or incompletely
  • Self-Starter
  • Good eye for design / design sensibility
  • You have excellent English communication skills both written and verbal.
  • You love research. There's nothing you can't figure out or find online.
  • You are solution-oriented and a creative problem solver.
  • You’re comfortable working remotely with virtual teams

Responsibilities

  • Function as the CEO’s right hand by helping complete important administrative tasks and initiatives.
  • Generate social media content creation
  • Create Videos and reels for social media (editing)
  • Scheduling social media posts (Instagram, TikTok)
  • Make & design photos and post to social media sites
  • Schedule weekly newsletters
  • Repurpose Substack posts & turn them into social posts
  • Canva design - Use Canva, keep it organized, and keep the brand kit up-to-date
  • Keep explicit and detailed documentation about all of our business processes so that onboarding new staff is easy as we grow
  • Manage Substack, create high-quality comments that are on-brand and attract attention to the subscriber list.
  • Build a homepage segmented by customer that can house and advertise my paid offers and courses
  • Set up billing for all the courses
  • Establish parameters for what is sent to people who are in e-mail list and what is sent to those on Substack
  • Build landing pages for each of lead-gen freebies with Kit, and make sure they have thoughtful sales flows where people are directed to other relevant resources within my content universe after they sign up (nurture sequences)
  • Upload and organize all completed customer-facing downloadable content inside Google Drive
  • Upload and organize all marketing assets inside Google Drive and create documentation about what is located where
  • Set up automated sequences that are targeted to customers based on the freebie they downloaded in Kit, manage the lists and sub-lists so that people are only getting one e-mail flow at a time
  • Manage customer inquiries if they are technical (e.g. how to access materials)
  • Identify appropriate podcasts that I could be a guest on and write customize pitches that reference specific content from that podcast (following the best practices here)
  • Email inbox management: Triage e-mails and file them if I don't need to see them -- have good discretion about what e-mails I need to see.
  • Track all my expenses and handle sending invoices and processing expense reimbursements
  • Other behind-the-scenes admin, like:
  • Uploading customer interview audio files and having them transcribed, then logging and organizing those files on Google Drive
  • Updating my Substack branding to include my logo, which might mean resizing or reformatting the logo file using Canva
  • Putting copy I write into my substack subscriber confirmation e-mail on the substack platform so that people are getting a more personalized, higher-converting welcome note
  • Ensuring my 1:1 consultation booking page stays up-to-date with some availability, opening more slots when needed

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