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Customer Care Associate - Greenway Health

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills.  Shift:1pm - 10pm EST. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Worldwide) Salary: Competitive Compensation Employer: Greenaway Health Responsibilities Answer inbound patient calls Return patient calls daily and assist them with their questions...
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Customer Service Representative - American Financial Management Inc.

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is seeking a detail-oriented and service-driven Client Services Coordinator to support our client relationships through daily communication and administrative execution. This position serves as a primary day-to-day email contact for clients, supports collectors and internal teams, and ensure timely handling of disputes, holds, documentation, and outbound communications while maintaining a high standard of accuracy and professionalism

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote
  • Salary: (USD) $16.00 - $21.00 an hour
  • Employer: American Financial Management Inc.

Responsibilities

  • Client communication and support
  • Collector support (disputes, documents, settlements, etc.)
  • Client portal and account setup
  • Internal coordination and data accuracy
  • Pull documentation from client portal

Requirements

  • 1-3 years of experience in collections, client services in a collection environment
  • Familiarity with disputes, documentation, and account-level client requests
  • Experience working with client portals, CRMs, or collection software
  • Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
  • Experience handling client contract terms, fee structures, service-level expectations

Skills

  • Strong written communication skills with a professional, client-focused tone
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple requests and deadlines in a fast-paced environment
  • Working understanding of collection terminology and workflows
  • Problem-solving mindset with the ability to follow defined processes
  • Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems.



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