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Executive Administrative Assistant - IOR Partners

We're looking for someone who wants to operate at the intersection of strategy, relationships, and execution, becoming a genuine force-multiplier for a CEO who moves fast, thinks expansively, and needs a trusted partner to protect his focus and extend his reach. If you are looking for a role where you manage a calendar and book travel, this is not it. If you are looking for a role where you grow into one of the most strategically important positions in the company, read on. The Executive Business Partner serves as the CEO's right hand, not in a support capacity, but in a true operational partnership. You will own his time, filter his information, manage his relationships, and take shared accountability for the execution of his highest-priority initiatives. Job Overview Job Types: Part-time, Full-time Workspace: Work from home Location: Remote (Worldwide) Salary: (USD) $36 an hour Employer: IOR Partners Responsibilities Responsibilities Protect & Optimize the CEO's Time ...
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Operations Specialist - Novellia

As a User Support & Operations Specialist, you’ll be the bridge between our users and our product team. You’ll help make sure every person who uses our product feels supported and empowered — and that their feedback helps shape what we build next.

You’ll own our user support experience from end to end, work closely with the Tech team to resolve issues, and identify patterns that reveal what’s working (and what’s not). If you love getting into the weeds to solve problems, working directly with users and cross-functional teams to improve processes, and being the voice and face of a company to its users, this is a great place to grow.

Job Overview

  • Job Types: Part-time, Full-time
  • Workspace: Work from home
  • Location: Remote (Global)
  • Salary: (USD) $33 an hour
  • Employer: Novellia

Responsibilities

  • Own our user support process, ensuring every user gets a fast, clear, and thoughtful resolution to their issues or feedback.

  • Collaborate with Product and Engineering to resolve urgent user issues, bugs, and blockers.

  • Collaborate with the Commercial team to deliver a seamless and supported experience for users participating in registries or research.

  • Identify recurring pain points and collaborate with Product to drive product improvements based on real user insights.

  • Create and refine support resources and workflows to make our operations more efficient.

  • Capture and organize all user feedback to help deepen our understanding of user needs.

  • Contribute to patient facing communications, FAQs and documentation based on deep understanding of patient perspective.

  • Help test new features and ensure smooth communication with users when product changes roll out.

  • Gain a deeper understanding of consumer healthcare and health data interoperability.

Requirements

  • 2–5 years of experience in user operations, customer success, or support.

  • Strong communication skills and strength in turning complex ideas into simple, synthesized explanations.

  • Experience triaging and pushing for solutions that our users need.

  • High empathy and curiosity — you care about helping users and understanding their needs.

  • Comfort working with ownership and through ambiguity across teams in a fast-paced, remote environment.

  • Experience quickly learning and leveraging workflow software and other technology (such as Zendesk or similar tools).

  • Interest in health tech, patient empowerment, or data-driven innovation is a plus.

APPLY FOR THIS POSITION

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