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Data Analyst - Broad Voice | GoContact

Broadvoice is looking for a Sales Data Analyst to join our growing team. In this dynamic position, you are responsible for the collection, analysis and reporting of sales related data in an on-going effort to increase overall sales productivity. Your contribution as a researcher, and analyzer will evaluate performance based on key indicators. If you are passionate about creating standard and custom reports, conduct quantitative and qualitative target analysis, internal support to maintain data integrity within the CRM, we want to talk to you! Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Global) Salary: (USD) Discussed during Interview Employer: Broad Voice|GoContact Responsibilities Compiling, analyzing, and reporting sales data. Monitoring, and analyzing competitive activity, customer, and market trends. Providing actionable insights to guide the sales and marketing teams Review past and current sales data to determine trends in productiv...
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Customer Service Associate - Eco Global

The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: Competitive Pay
  • Employer: Eco Global

Responsibilities

  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Requirements

  • High School Diploma, GED, or suitable equivalent.
  • 1+ years customer service experience, preferably in related field.
  • Successful completion of provided training.
  • Proficient computer skills.
  • Experience with CRM preferrred.
  • Proficient with MS Office suites.
  • Excellent phone etiquette.
  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.

FOR MORE REMOTE JOB OPPORTUNITIES FOLLOW OUR TELEGRAM CHANNEL

APPLY FOR THIS POSITION

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