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University of Freiburg DAAD EPOS Scholarship 2027 in Germany (Fully Funded)

University of Freiburg DAAD EPOS Scholarship 2027 in Germany (Fully Funded) International students are invited to apply for the  University of Freiburg DAAD EPOS Scholarship 2027 in Germany . This is a fully funded opportunity for talented students from developing countries who wish to pursue a master’s degree in Germany. The scholarship is offered for the  MSc Environmental Governance (MEG)  program at the University of Freiburg and is funded by the  DAAD EPOS Scholarship Program . This prestigious scholarship supports young professionals with academic excellence and relevant work experience who are committed to contributing to sustainable development in their home countries. The  University of Freiburg , founded in  1457 , is one of Germany’s oldest and most respected public research universities. Known for excellence in teaching and research, it offers a world-class academic environment for international students. Scholarship Overview Fully Funded Univer...
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Customer Service Representative - SPO Management

The Customer Service Representative plays a critical role in delivering an exceptional customer experience by supporting sales partners, managing order lifecycles, and ensuring accurate and timely order processing. This role serves as a primary point of coordination between Sales, Supply Chain, Accounting, and Business Integration teams, ensuring orders are entered, tracked, and fulfilled accurately using SAP S/4HANA Order Management and related systems.

The Customer Service Representative is expected to be detail-oriented, solutions-driven, and proactive in maintaining strong professional relationships while upholding the company’s standards for accuracy, responsiveness, and service excellence.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: (USD) $20 an hour
  • Employer: SPO Management

Responsibilities

  • Accurately enter and maintain customer orders within SAP S/4HANA Order Management systems. Includes manual and EDI orders.
  • Validation of SKU-level attributes (style, color, size, and pricing)
  • Order lifecycle tracking from entry through fulfillment.
  • Monitor order status and proactively communicate availability, production updates, and container tracking information to Sales and internal stakeholders.
  • Research, troubleshoot, and resolve order-related issues by collaborating cross-functionally with Sales, Supply Chain, Accounting, and Business Integration teams.
  • Maintain accurate records and system data including master files, standing orders, material determinations, and UPC databases.
  • Serve as a reliable point of contact for customer inquiries, providing prompt, professional, and solutions-oriented responses.
  • Maintain daily order activity tracking and provide regular status updates to the Retail Service Manager.
  • Uphold the company’s professional reputation by delivering consistent, high-quality customer service.
  • Assist Sales with new customer setup and onboarding processes.
  • Prepare and distribute product literature, CADs, colorways, price lists, and product samples as requested.
  • Coordinate with the Accounting Department regarding billing, credits, and account-related questions.
  • Support internal teams by sharing information, providing documentation, and assisting with special projects or peak workloads.
  • Participate in team meetings, training sessions, and cross-functional discussions as required.
  • Perform additional administrative or clerical duties as assigned to support business needs.

Requirements 

  • High school diploma or equivalent.
  • Prior customer service and data entry experience (retail or order management preferred).
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • Experience working with ERP systems; SAP S/4HANA Order Management experience strongly preferred.
  • Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders.
  • Proficiency with PC-based systems, office equipment, and standard business tools.

APPLY FOR THIS POSITION

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