WHiZPRO PLUMBER is hiring a high-performance On-Call Customer Service Representative (CSR) to handle inbound customer calls, book plumbing service appointments, and deliver an exceptional customer experience.
This is a remote, performance-based role designed for someone who is responsive, professional, sales-minded, and able to operate with urgency.
Unlike traditional customer service jobs, this role has relatively low active call volume, averaging approximately 5–6 active work hours per week. However, consistent availability and fast response times are critical. In exchange, we offer a highly competitive on-call compensation structure, along with additional performance incentives.
For the right candidate, this can function as a profitable side hustle with strong earning potential.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Worm from home
- Location: Remote (Worldwide)
- Salary: (USD) $300 per week
- Employer: WHiZPRO PLUMBER
Responsibilities
- Answer inbound customer calls quickly and professionally
- Respond to all incoming leads within 2 minutes
- Convert inbound calls into booked plumbing service appointments
- Schedule same-day or next-available service calls
- Gather complete customer information
- Maintain accurate CRM documentation in Housecall Pro
- Follow company call scripts and booking procedures
- Follow up with all unbooked leads (minimum of 2 follow-up attempts)
- Communicate clearly with technicians and dispatch
- Deliver a professional, high-level customer experience on every interaction
Requirements
- Strong phone presence
- Clear, confident, and professional communication
- Fast response time and strong attention to detail
- Sales-oriented mindset with the ability to guide customers toward booking
- Reliable internet connection and quiet work environment
- Dependable and available during scheduled shifts
Preferred Experience
Experience in any of the following is highly preferred:
- Customer Service Representative (CSR)
- Dispatcher
- Call Center Representative
- Appointment Setter
- Scheduling Coordinator
- Plumbing, HVAC, or home service industries
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