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Virtual Administrative Assistant - Janiper Street Tutoring

We are seeking highly organized and detail oriented Virtual Administrative Assistant to support our team remotely. In this role, you will be the backbone of daily operations, ensuring smooth communication, efficient onboarding of new clients, manage all schedules and logistics, and provide exceptional client support as we grow. Your proactive approach and adaptability will help keep our business running seamlessly. This position offers an exciting opportunity to contribute to a small but growing team of tutors that work with students with learning disabilities. Hours are minimal, approximately 1-5 per week on average to support the small team. This position is virtual, but we are based Mill Creek, WA. It is a plus if you are located locally and able to visit the office on rare occasions. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Anywhere) Salary: (USD) $20 an hour Employer: Janiper Street Tutoring Responsibilities Manage calendar sch...
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Customer Experience Representative - BRUNT

We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.

The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $18.00 per hour
  • Employer: BRUNT

Responsibilities

  • Engage with our customers on the phone with the expectation of completing an average of 10 calls per hour (this is subject to increase or decrease based on demand).
  • Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response time, and efficiency thresholds.
  • Improve customer support policies & procedures by offering feedback and solutions to managers to reduce customer friction and make the team more efficient.
  • Become a product expert in BRUNTs entire product portfolio and be able to apply this knowledge by helping our customer to select the right product for their needs.
  • Become a process and policy expert with the ability to remain flexible and always make customer-centric decisions.

Driving Continuous Improvement:

  • Work with management to achieve quarterly CX strategies / OKRs
  • Collaborate cross functionally drive operational improvements to everything from purchase to warranty and returns, always using the voice of our customer as a guide
  • Track customer feedback trends and partner with CX Management to prepare insights for the rest of the organization that can be shared via weekly All Company Meetings and in real-time using SLACK and other asynchronous communication tools
  • Track customer feedback trends and share insights with the rest of the organization

Requirements

  • Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication
  • Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs 
  • Experience navigating and resolving customer issues with composure and professionalism
  • Strong written and verbal communication skills
  • Technical proficiency managing multiple platforms–Shopify, Loop, Aircall and Gorgias–while working with customers
  • Excellent organizational skills with the ability to multitask  and prioritize
  • Highly collaborative
  • Positive attitude and ability to take ownership of tasks
  • High degree of flexibility with the ability to work evenings, and weekends, in addition to hours as needed to support contacts during peak periods

APPLY FOR THIS POSITION

Comments

  1. AdebayoMarch 27, 2026 at 3:30 PM

    I have worked with another client in this space, and I think you might fine it very interesting to have a chat

    I've noticed your need for a graphic designer, particularly for your e-commerce website. E-commerce thrives on captivating design, and your sales hinge on finding the perfect graphic designer. I understand the gravity of this role and the impact it can have on your business.

    I'm the ideal candidate for this job. I possess the skills and expertise required to fulfill your needs and elevate your website's visual appeal, ultimately contributing to your success.

    Time is of the essence, and my availability is limited. Don't hesitate to reach out to me before my schedule fills up. Let's make your e-commerce venture shine.

    HERE ARE A FEW LINKS TO SOME OF MY WORK EXAMPLES
    https://www.ohpolly.com/
    https://wolvorglobal.com/
    https://www.sanrio.com/
    https://shop.recodestudios.com/
    https://www.jennikayne.com/
    https://www.princesspolly.com.au/


    ReplyDelete

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