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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...
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Customer Service Representative - ResMed

We’re looking for a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.

This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Anywhere)
  • Salary: Competitive Compensation
  • Employer: ResMed

Responsibilities

  • Answer inbound calls, chats, and emails to support customers with testing tools and uploads

  • Handle overflow scheduling calls

  • Troubleshoot Overnight Pulse Oximetry upload issues

  • Process and validate test orders, physician updates, and faxed results

  • Work shared departmental queues and assist with cross-training as needed

Requirements

  • 1+ year of preferred customer service or support experience, preferred.

  • High school diploma

  • Proficiency in Excel and MS Office

  • Knowledge of oximetry/sleep testing equipment a plus

  • Excellent phone presence, attention to detail, and multitasking skills

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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