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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...
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Customer Service Representative - TruBridge

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.
Essential Functions for Customer Service Representative

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote
  • Salary: To be determined
  • Employer: TruBridge

Responsibilities

  • Responsible for consistently meeting production standards for inbound and outbound calls
  • Responsible for consistently meeting quality assurance standards.
  • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
  • Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
  • Protects customer information by keeping all information confidential.
  • Processes miscellaneous paperwork and documentation.
  • Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
  • Schedules call backs as needed.
  • Be a collaborative team member.
  • Assist with additional tasks as assigned by supervisor or call center management.

Requirements

  • Excellent communication (written and oral) and interpersonal skills.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be detail oriented and able to follow through on issues to resolution.
  • Must be able to act both independently and as a team member.
  • High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
  • One year or more provide customer service support over the phone in remote setting.

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