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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...
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Customer Support - Bilt Rewards

As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care.

**This position has a start date of May 11th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (May 10th-15th, 2026).

Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.***

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $24.00 per hour
  • Employer: Bilts Rewards

Responsibilities

  • Respond to member inquiries through our chat platform as the first line of support
  • Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
  • Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
  • Document member interactions and escalate ongoing patterns to senior team members
  • Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
  • Develop a deep understanding of our products, features, and services through comprehensive training programs
  • Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
  • Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
  • Adapt to diverse business models and tailor your support approach to meet individual member needs
  • Provide exceptional customer service through digital channels, even when handling complex inquiries

Requirements

  • Recent college graduate with a bachelor's degree
  • 0-1 years of professional experience in customer support, operations, or related field
  • Extremely organized with strong written and verbal skills.
  • A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
  • Driven to take on new responsibilities, with an ability to stay focused on assigned tasks.
  • Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
  • Ability to deal with extremely confidential and sensitive information.

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