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Virtual Administrative Assistant - Janiper Street Tutoring

We are seeking highly organized and detail oriented Virtual Administrative Assistant to support our team remotely. In this role, you will be the backbone of daily operations, ensuring smooth communication, efficient onboarding of new clients, manage all schedules and logistics, and provide exceptional client support as we grow. Your proactive approach and adaptability will help keep our business running seamlessly. This position offers an exciting opportunity to contribute to a small but growing team of tutors that work with students with learning disabilities. Hours are minimal, approximately 1-5 per week on average to support the small team. This position is virtual, but we are based Mill Creek, WA. It is a plus if you are located locally and able to visit the office on rare occasions. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Anywhere) Salary: (USD) $20 an hour Employer: Janiper Street Tutoring Responsibilities Manage calendar sch...
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Customer Support - Bilt Rewards

As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care.

**This position has a start date of May 11th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (May 10th-15th, 2026).

Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.***

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $24.00 per hour
  • Employer: Bilts Rewards

Responsibilities

  • Respond to member inquiries through our chat platform as the first line of support
  • Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
  • Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
  • Document member interactions and escalate ongoing patterns to senior team members
  • Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
  • Develop a deep understanding of our products, features, and services through comprehensive training programs
  • Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
  • Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
  • Adapt to diverse business models and tailor your support approach to meet individual member needs
  • Provide exceptional customer service through digital channels, even when handling complex inquiries

Requirements

  • Recent college graduate with a bachelor's degree
  • 0-1 years of professional experience in customer support, operations, or related field
  • Extremely organized with strong written and verbal skills.
  • A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
  • Driven to take on new responsibilities, with an ability to stay focused on assigned tasks.
  • Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
  • Ability to deal with extremely confidential and sensitive information.

APPLY FOR THIS POSITION

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