Customer Support - LTVplus

Manage digital customer inquiries for our client primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack.

Job Overview

• Job Type: Part-time

• Work Setting: Worm from home

• Location: Remote (Global)

• Salary: To be determined

• Employer: LTV Plus

Who we are

At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Responsibilities

• Check orders in Shopify and provide real time track for orders
• Utilize FareHarbor to manage ticketing processes and customer reservations.
• Answer plant care and product questions using the website ""Care Card"" and FAQs as a resource.
• Process appointment cancellations and issue discount codes for rebookings or retail items.
• Identify damaged or wrong orders and coordinate replacements with the Retail Team.
• Use Slack to clarify specific scenarios regarding retail items and merch cancellations.

Requirements

• Minimum two years of recent experience as a customer service agent/rep with one year experience using Hubspot
• Proven experience navigating Shopify to look up orders, check fulfillment status, and process basic retail adjustments.
• Previous use of HubSpot for ticket management and FareHarbor (or similar platforms like Peek/Xola) for scheduling and ticketing.
• Experience using Google tools in a professional setting for internal documentation and data tracking.
• Background working in a remote team using Slack for realtime internal communication and escalations.
• Familiarity with tools like Shopify, HubSpot, FareHarbor Gsuite and Slack
• Excellent verbal and written communication skills without the use of AI

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