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Virtual Administrative Assistant - Janiper Street Tutoring

We are seeking highly organized and detail oriented Virtual Administrative Assistant to support our team remotely. In this role, you will be the backbone of daily operations, ensuring smooth communication, efficient onboarding of new clients, manage all schedules and logistics, and provide exceptional client support as we grow. Your proactive approach and adaptability will help keep our business running seamlessly. This position offers an exciting opportunity to contribute to a small but growing team of tutors that work with students with learning disabilities. Hours are minimal, approximately 1-5 per week on average to support the small team. This position is virtual, but we are based Mill Creek, WA. It is a plus if you are located locally and able to visit the office on rare occasions. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Anywhere) Salary: (USD) $20 an hour Employer: Janiper Street Tutoring Responsibilities Manage calendar sch...
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Customer Support - LTVplus

Manage digital customer inquiries for our client primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack.

Job Overview

  • Job Type: Part-time
  • Work Setting: Worm from home
  • Location: Remote (Global)
  • Salary: To be determined
  • Employer: LTV Plus

Who we are

At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Responsibilities

  • Check orders in Shopify and provide real time track for orders
  • Utilize FareHarbor to manage ticketing processes and customer reservations.
  • Answer plant care and product questions using the website ""Care Card"" and FAQs as a resource.
  • Process appointment cancellations and issue discount codes for rebookings or retail items.
  • Identify damaged or wrong orders and coordinate replacements with the Retail Team.
  • Use Slack to clarify specific scenarios regarding retail items and merch cancellations.

Requirements

  • Minimum two years of recent experience as a customer service agent/rep with one year experience using Hubspot
  • Proven experience navigating Shopify to look up orders, check fulfillment status, and process basic retail adjustments.
  • Previous use of HubSpot for ticket management and FareHarbor (or similar platforms like Peek/Xola) for scheduling and ticketing.
  • Experience using Google tools in a professional setting for internal documentation and data tracking.
  • Background working in a remote team using Slack for realtime internal communication and escalations.
  • Familiarity with tools like Shopify, HubSpot, FareHarbor Gsuite and Slack
  • Excellent verbal and written communication skills without the use of AI

APPLY FOR THIS POSITION

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