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Virtual Administrative Assistant - Janiper Street Tutoring

We are seeking highly organized and detail oriented Virtual Administrative Assistant to support our team remotely. In this role, you will be the backbone of daily operations, ensuring smooth communication, efficient onboarding of new clients, manage all schedules and logistics, and provide exceptional client support as we grow. Your proactive approach and adaptability will help keep our business running seamlessly. This position offers an exciting opportunity to contribute to a small but growing team of tutors that work with students with learning disabilities. Hours are minimal, approximately 1-5 per week on average to support the small team. This position is virtual, but we are based Mill Creek, WA. It is a plus if you are located locally and able to visit the office on rare occasions. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Anywhere) Salary: (USD) $20 an hour Employer: Janiper Street Tutoring Responsibilities Manage calendar sch...
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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams.

As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible.

You will be responsible for working 9am - 5pm on East Coast hours, Monday - Friday.

Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.

Job Overview

  • Job Type: Full-time
  • Work Setting: Work from home (WFH)
  • Location: Remote (Anywhere)
  • Salary: (To be discussed)
  • Employer: Espresa

Responsibilities

  • Support Ticket Resolution: Efficiently handle and resolve member inquiries and support tickets across various communication channels. Aim to achieve and exceed monthly solve goals and maintain high CSAT ratings.
  • Escalation Handling: Take ownership of escalated support cases with urgency and professionalism. Collaborate cross-functionally with internal teams to resolve complex issues quickly and thoroughly.
  • Key Account Support: Provide high-touch, personalized service for designated enterprise and strategic accounts. Build relationships with benefits team stakeholders by maintaining knowledge of account history, preferences, and program structure.
  • Content Management: Keep internal content accurate and up-to-date as per member and stakeholder requests and company requirements.
  • Service Excellence: Deliver a “wow” experience in every interaction, ensuring members feel heard, valued, and supported. Ensure thorough follow-through and documentation for all member-facing communications.
  • Conflict Resolution & De-Escalation: Excel at de-escalating challenging situations with empathy, professionalism, and composure. You’ll use proven communication techniques, a solutions-focused mindset, and emotional intelligence to navigate difficult conversations, turning frustration into trust. 
  • Team Collaboration: Serve as a supportive team player and empathizer within the team. Foster a collaborative environment and ask for assistance proactively when needed.
  • Customer Experience Insights: Analyze support trends, CSAT feedback, and member comments to identify friction points and opportunities. Communicate key findings and suggest enhancements to the product or process teams.

Requirements & Qualifications

  • Proven ability to handle multiple priorities with exceptional attention to detail.
  • Experience managing escalations or interfacing directly with enterprise customers is a strong plus.
  • Strong phone and written communication skills with the ability to convey empathy, clarity, and professionalism in real time.
  • Comfort with data, technology, and systems such as MS Office, Google Suite, and Zendesk.
  • Persistence and high energy with a proactive problem-solving mindset.
  • Exceptional time management and task prioritization skills.
  • Willingness to grow in a fast-paced environment, with a team-first attitude.

APPLY FOR THIS POSITION

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