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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...

Intern - Learning & Development - Impiricus

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

As we grow and scale, we are seeking an Intern for our Learning and Development Department to build foundational knowledge and programs for our sales teams.

This internship is focused on sales enablement, internal communications and training. The ideal candidate has an interest in learning and communications and wants to gain experience designing and deploying content for a sales or retail organization.

Job Overview

  • Job Types: Part-time, Internship
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: $25.00 per hour
  • Employer: Impiricus

Responsibilities

  • Support the design and execution of recruiting processes to improve candidate experience and hiring efficiency
  • Design and deploy training programs and skills assessment to enable customer-facing teams
  • Create systems training to build efficient practices for the sales teams
  • Operationalize a knowledge base for sales teams to find information they need in real time
  • Assist sales operations teams with collection and distribution of Standard Operating Procedures (SOPs) and process guides

Requirements

  • Understanding of training principles and adult education theory
  • Experience using training content development programs, Learning Management Systems and Customer Relationship Management Systems
  • Interest in sales enablement, customer engagement, and retail 
Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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