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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...
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Recruiter - Leadex Systems

Leadex Systems is a niche software consulting company and a long-time MuleSoft partner. We provide best-in-class API Management solutions in the Middle East and Europe. Our team of 66 like-minded professionals combines technical expertise with domain knowledge in digital banking, finance, and e-commerce. We embrace proactiveness, continuous learning, team spirit, and commitment to customer success.


We are looking for a Recruiter who is ready to become the face of our company in the talent market and act as a true business partner to our C-level management.

Job Overview

  • Job Type: Full-time
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: Competitive Pay
  • Employer: Leadex Systems

Responsibilities

  • Strategic Collaboration: Partner with management to forecast hiring needs and execute a scalable recruitment strategy.
  • Full-Cycle Excellence: Manage the end-to-end candidate journey - from initial sourcing and deep-dive screening to offer negotiation and pre-boarding.
  • Niche Sourcing: Use creative methods to identify and engage passive talent in specialized fields (Integration, Middleware, Cloud Architecture).
  • Data-Driven Insights: Track recruitment metrics, analyze the talent market, and provide actionable feedback to hiring managers.
  • Candidate Advocacy: Build long-term, trust-based relationships. At Leadex, candidates are partners, not transactions.

Requirements

  • Experienced: You have 3+ years of IT recruitment experience, ideally within the IT outsourcing or consulting sector.
  • Self-Driven: You deliver results without constant oversight and take pride in your accountability.
  • Communication: Your English is B2 (Upper-Intermediate) or higher. You are comfortable negotiating and presenting in an international business environment.
  • Proactive Improver: You don’t just follow processes - you optimize them. You identify bottlenecks and propose solutions.

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