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Operations Specialist (HR) - Ad Leverage

We are seeking a highly organized and proactive  People & Operations Coordinator  to support both our HR and Operations teams in a fully remote environment. This role is designed to provide dedicated support across two core functions, ensuring a seamless employee experience while maintaining efficient internal systems and processes. The ideal candidate is detail-oriented, adaptable, and comfortable balancing priorities across multiple stakeholders. This position reports to both the HR Director and Operations Director and plays a key role in driving organizational efficiency and consistency. Job Overview Job Types: Part-time, Full-time Workspace: Work from home Location: Remote (Global) Salary: (USD) $21 an hour Employer: Ad Leverage Responsibilities People (HR) Support Support recruiting efforts, including job postings, candidate communication, and interview coordination Coordinate and manage onboarding to ensure new hires are fully set up and integrated into the company ...
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Customer Service Representative - Speedy Glass

The Customer Service Agent is responsible for delivering exceptional service to Speedy Glass clients (Speedy Glass is part of Fix Network, a leader in aftermarket car care and repair) while actively identifying opportunities to drive sales and meet business targets.

This position requires strong communication and telephone skills to ensure a positive customer experience. The CSA will handle general inquiries, accurately process orders, and escalate/transfer cases, as necessary, to the appropriate representative. Success in this role is driven by integrity, professionalism, and a customer-focused mindset.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Global)
  • Salary: Competitive Pay
  • Employer: Speedy Glass

Responsibilities

  • Respond to customer service calls in a timely, courteous, and professional manner.
  • Place client orders with accuracy.
  • Refer escalated customer calls to the Call Centre Supervisor.
  • Investigate and troubleshoot customer service issues, with the goal of resolution.
  • Effectively and accurately communicate brand identity and corporate position.
  • Assist customers with standard account-related requests.
  • Provide information about company products and services, charges, service conditions, and availability.
  • Update the database with accurate messages regarding transactions.
  • Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules.
  • Other duties may be assigned as required.

DUTIES

  • Answer inbound customer calls, emails, and chats regarding glass repair and replacement services.
  • Identify customer needs and recommend appropriate glass repair or replacement services.
  • Overcome objections and confidently close sales.
  • Schedule service appointments and provide accurate pricing estimates based on customer needs.
  • Assist customers with insurance claims verification and processing.
  • Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints.
  • Communicate with the team to ensure smooth scheduling and service delivery.
  • Upsell or cross-sell additional services and products when appropriate.
  • Accurately document customer interactions and service requests in the CRM system.
  • Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates.
  • Contribute to a positive and professional work environment.
  • Participate in team meetings and training sessions to enhance skills and performance.

Requirements

  • 1-3 years' experience in customer service, preferably in a call center role.
  • Ability to skillfully operate a telephone, computer, and related peripherals.
  • Proficiency with Microsoft Excel.

APPLY FOR THIS POSITION

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