Skip to main content

Data Analyst - signal forged ltd

We are seeking a dynamic and detail-oriented Data Analyst to join our innovative team. In this role, you will harness your analytical expertise to transform complex data into actionable insights that drive strategic decision-making. Your enthusiasm for data, combined with your technical proficiency, will empower our organization to optimize operations, enhance business processes, and uncover new opportunities for growth. This paid position offers a chance to work at the forefront of data-driven solutions within a collaborative and energetic environment. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Worldwide) Salary: (USD) $21 - $22 an hour Employer: S ignal forged ltd Responsibilities Collect, clean, and analyze large datasets using tools such as SQL, R, Python, and ETL (Extract, Transform, Load) processes to ensure data accuracy and integrity. Develop and maintain interactive dashboards and reports utilizing Tableau, Power BI, Looker, an...
Post a Comment

Customer Support/ Success Associate

Sana's vision is simple yet bold: make healthcare easy.

We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That's why we're building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. 

Whether it's quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we've built intuitive tools to make managing health benefits just as seamless. 

We are looking for a Customer Success Tier I Associate to help deliver a seamless experience for brokers and admins. You'll be the voice of Sana - resolving issues, educating partners, and ensuring every detail behind the scenes runs smoothly. Our Admin Support team makes healthcare easier by brining clarity, consistency, and care to every interaction. We believe great support isn't just about solving problems - it's about creating confidence. 

Join us in building a healthcare experience that feels easy, dependable, and human.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: (USD) $24 - $26 an hour
  • Employer: Sana

Responsibilities

  • Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.

  • Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.

  • Address and resolve complaints or problems, such as billing discrepancies and coverage denials.

  • Issue management and tracking updates on progress

  • Excellent note taking and organization - Maintain detailed records of client interactions, inquiries, complaints, and resolutions.

  • Educate brokers and plan administrators on compliance requirements and contractual obligations of the plan sponsor

  • Assist brokers and plan administrators with navigating their online portal, accessing digital resources, and resolving administrative, technical, and legal issues.

  • Ensure compliance with HIPAA policies regarding the protection of customer information.

  • Re-route tickets accordingly and collaborate with departments like Claims, Care Teams, and Network Operations to resolve customer issues.

  • Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards.

  • Provide internal feedback on Product issues and safeguard the user experience.

Requirements

  • 2 years+ of experience in work areas adjacent to support

  • Strong time management and organizational skills

  • Experience in health insurance or a related field preferred

  • Comfortable with remote work and modern web applications

  • Bilingual in Spanish and English is a plus

  • Ability to handle stressful situations with patience and resilience

  • Adaptable to changing policies, procedures, and technology

  • Outstanding communication skills in-person, over the phone, in writing, via email, chat, carrier pigeon, etc.

  • Unparalleled attention to detail. You love getting into the weeds to get things done.

  • Gritty. You’re willing to jump into any of the team’s work and support. We’re a small team and sometimes when a few of us are out, we all need to help fill in for each other.

  • You are mission-driven. You care about making our healthcare system work better for people and business owners.

  • You ask questions from a place of genuine curiosity and humility.

  • You assume positive intent and meet your teammates with compassionate candor to solve problems together.

  • You remain flexible, resilient, and foster a culture of continuous learning even in the face of hardship. 

  • You bring a bias for action paired with intelligent risk-taking.

You follow through on your commitments and foster trust with your colleagues

APPLY FOR THIS POSITION

Comments

Post a Comment

We welcome respectful and relevant comments. Please avoid spam, offensive language, or self-promotion. Comments are moderated before publishing.

Popular posts from this blog

Customer Care Associate - Greenway Health

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills.  Shift:1pm - 10pm EST. Job Overview Job Types: Part-time, Full-time Work Setting: Work from home Location: Remote (Worldwide) Salary: Competitive Compensation Employer: Greenaway Health Responsibilities Answer inbound patient calls Return patient calls daily and assist them with their questions...
6 comments
Read more

Virtual Administrative Assistant at Auxo Business Services (Part-Time Contract)

Company: Auxo Business Services Position: Virtual Administrative Assistant Job Type: Part-Time / Contract Location: Remote (Work from anywhere) Pay: $20–$25 per hour Why This Role Matters Auxo Business Services is looking for a detail-oriented Virtual Administrative Assistant to join its team on a part-time, contract basis. This flexible, remote role is perfect for individuals seeking supplemental income while leveraging their administrative skills home-based. With duties ranging from email management to calendar coordination, you'll play an essential role in supporting professionals and ensuring operations run smoothly. Since it’s a contracted, remote position, you'll have the flexibility to structure your work around your own life—this makes it especially appealing for anyone balancing multiple commitments or looking for part-time work with consistent pay. Job Snapshot at a Glance Feature                     Details Job Title: Vi...
Post a Comment
Read more

Virtual Assistant -WFH at Online River

As an Administrative Assistant you'll: Assist with scheduling for executives and other staff as necessary; Assist finance director with reports, collecting data, etc; Manage and post job-ads across internal and external platforms; Serve as the primary point of contact and manage relationships with building management and vendors; Negotiate and manage vendor contracts Key Responsibilities Answer and direct phone calls, emails, and other inquiries. Organize and schedule appointments and meetings. Maintain contact lists, files, and records. Prepare reports, presentations, and memos. Assist in the preparation of regularly scheduled reports. Order office supplies and maintain inventory. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers. Assist with various administrative tasks such as data entry, proofreading, and project coordination. Skills, Knowledge and Expertise 2 to three years experience as an Administrative Assistant o...
Post a Comment
Read more