Luminare Counselling is looking for a highly organized, proactive, and tech-savvy Virtual Administrative Assistant to support our growing virtual counselling group practice.
We are seeking someone who genuinely enjoys organization, systems, efficiency, and helping things run smoothly behind the scenes. This is an ideal role for someone who thrives in a fast-paced environment, takes initiative, and enjoys supporting a purpose-driven healthcare team.
This is NOT just a basic admin role — we are looking for someone dependable, detail-oriented, resourceful, and comfortable using modern systems and AI tools to improve workflow and efficiency.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: (USD) $30 - $35 an hour
- Employer: Luminare Counselling
Responsibilities
Administrative & Scheduling Support
- Manage appointment scheduling and calendar coordination through Jane App
- Support clinicians with administrative and operational tasks
- Maintain accurate and organized client information
- Assist with intake coordination and workflow organization
Direct Billing & Healthcare Administration
- Support direct billing administrative processes
- Assist with insurance-related administrative tasks
- Familiarity with Motor Vehicle Accident (MVA) administrative workflows is considered a strong asset
Team Communication & Operations
- Utilize Slack for team communication
- Use Trello and digital systems to organize projects and tasks
- Help improve systems, workflows, and efficiency within the practice
Newsletter & Administrative Support
- Utilize Mailchimp for newsletters and client communication
- Support general administrative and organizational tasks as needed
Requirements
- Previous experience using Jane App within a healthcare or counselling practice
- Exceptional organizational and multitasking skills
- Strong communication and professionalism
- Comfort working independently in a remote setting
- Attention to detail and ability to follow through reliably
- Familiarity with AI tools and technology-based workflows
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