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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...
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Call Center Representative - Conduent Budiness Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Call Center Representative.


As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Job Overview

  • Job Types: Part-time, Full-time
  • Work Setting: Work from home
  • Location: Remote 
  • Salary: $20.52 per hour
  • Employer: Conduent Business Services

Responsibilities

  • Responsible for managing inbound calls throughout your entire shift
  • Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
  • Handle emails and process requests while multitasking in a fast-paced environment
  • De-escalating challenging calls
  • Collaborating with the team

Requirements

  • Must have prior call center experience
  • Have a High School Diploma, or equivalent
  • Be able to successfully pass a criminal background check
  • Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
  • Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
  • Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router

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