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Customer Support Specialist - Espresa

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. As a Customer Support Specialist, you will be at the forefront of our commitment to service excellence. Your primary role will be to provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will execute a variety of tasks including responding to member inquiries about their program, managing escalations, interfacing directly with enterprise customers, and maintaining high levels of customer satisfaction (CSAT). This position is goal-oriented with specific targets for solves per month and CSAT scores, ensuring our members receive the best service possible. ...

Virtual Assistant Administrative - More Than Giving Co

The More Than Giving Company is seeking experienced virtual administrative assistants to join our exclusive, top-of-the-line, Nonprofit Virtual Assistant (NPVA®) Service. Join an elite team of professionals working with multiple high-performing nonprofits.

Our NPVA’s are proactive, organized, and excellent project managers. Our clients look to our NPVA’s for guidance and direction, as well as the ability to independently manage administrative operations.

We are seeking individuals to perform a variety of administrative tasks for nonprofit organizations, with a focus on marketing specific projects. All activities will be performed virtually.

Job Overview

  • Job Type: Full-time
  • Work Setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $24.00 per hour
  • Employer: The More Than Giving Co

Responsibilities

  • Maintain the organization’s master calendar.
  • Manage and update organization’s contact database.
  • Schedule and manage board meetings and committee meetings; record and distribute notes; attend monthly board meetings virtually; Assist in board engagement activities.
  • Assist in donor engagement and in drafting solicitation letters; Manage and update donor/sponsor information.
  • Provide administrative support to fundraising and special events; Maintain event registration.
  • Manage email and process general correspondence. Document management and records retention.
  • Light bookkeeping; general project management.

Marketing specific tasks include:

  • Create, schedule, and manage social media content across platforms like Facebook, Instagram, Twitter, LinkedIn, etc.
  • Assist in the development, execution and management of email campaigns through platforms like Mailchimp.
  • Conduct research to understand the target audience, trends, and competitor activities.
  • Manage email lists and ensure data is accurate and up to date.
  • Assist with website content updates and ensure alignment with the latest campaigns.

Requirements

  • Minimum of 2 years as a virtual administrative assistant (no exceptions)
  • Minimum of 3 years working with nonprofit organizations (no exceptions)
  • Minimum 5 years as an Administrative/Executive Assistant is required (no exceptions)
  • College degree is preferred, some college or related certification is required
  • Excellent time management, organizational, and written and oral communication skills
  • Technical proficiency in MS Office, MailChimp/Constant Contact, Dropbox, Google Suite, Zoom, Trello/Asana, Eventbrite, Calendly, LinkedIn, Facebook, Twitter, Instagram

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