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Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive Compensation
- Employer: Greenaway Health
Responsibilities
- Answer inbound patient calls
- Return patient calls daily and assist them with their questions regarding billing statements
- Fully understand and follow all guidelines pertaining to HIPAA and PHI
- Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
- Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
- Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
- Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
- Successfully work within a team environment to escalate questions and outstanding work appropriately
- Own and manage open patient inquiry cases through full resolution
- Assist, train, and consult with other departments as needed
- Participate in the continuing education of applicable software and hardware
- Participate in departmental and other meetings as requested
- Ensure that management is made aware of client issues or problems in a timely manner
Requirements
- Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
- Strong customer services skills and a high level of professionalism
- Strong desire to learn
- Solid computer skills, including Microsoft Outlook, Word, and Excel
- Able to manage a variety of tasks concurrently
Hi, I’m Pooja Rajput. I came across your opening for the Data Entry Associate role and I’m very interested in applying.
ReplyDeleteI have good typing speed, basic knowledge of MS Office (especially Excel and Word), and strong attention to detail. I’m a quick learner and can handle data accurately while meeting deadlines.
As a fresher, I’m eager to start my career and give my best to the organization. I’d really appreciate the opportunity to discuss this role further.
Looking forward to your response. Thank you!
Kindly assist with the link to apply. Thank you.
ReplyDeleteDear Hiring Team at Greenway Health,
ReplyDeleteI am writing to apply for the Customer Care Associate role. I’m genuinely excited about the opportunity to support patients and contribute to your mission of building healthier communities.
I bring experience in customer service and operations, where I’ve handled customer inquiries, resolved issues, and managed order processing. This has strengthened my communication skills, attention to detail, and ability to remain calm and helpful in fast-paced situations.
I am confident in my ability to:
* Handle inbound and outbound customer calls professionally
* Respond to billing-related questions with clarity and empathy
* Communicate effectively both verbally and in writing
* Stay organized while managing multiple tasks
I am comfortable working remotely and fully available for the 1 PM – 10 PM EST shift. I would appreciate the opportunity to contribute to your team.
Thank you for your consideration.
carolynkihiko@gmail.com
+254706507804
Dear Hiring Manager,
ReplyDeleteI am writing to express my interest in the Customer Care Associate position at Greenway Health. With a strong background in patient care, administrative support, and customer service, I am confident in my ability to contribute effectively to your team while delivering high-quality support to patients and clients.
In my recent role as a Medical Assistant, I developed hands-on experience interacting with patients, handling sensitive health information, and supporting billing-related inquiries. I am comfortable managing inbound and outbound calls, addressing patient concerns, and ensuring that all interactions are handled with professionalism, empathy, and attention to detail. My experience has strengthened my ability to communicate clearly, resolve issues efficiently, and maintain confidentiality in compliance with HIPAA guidelines.
Additionally, I bring strong organizational and multitasking skills, allowing me to manage multiple patient inquiries and administrative tasks simultaneously. I am proficient in Microsoft Office tools and quick to learn new systems, which enables me to adapt easily to new workflows and technologies. I also take pride in my ability to work both independently and collaboratively within a team to ensure tasks are completed accurately and on time.
What excites me most about this opportunity at Greenway Health is your commitment to building a culture of inclusion while advancing healthcare technology. I am eager to contribute to a team that prioritizes both patient satisfaction and operational excellence.
I would welcome the opportunity to discuss how my experience and skills align with your needs. Thank you for your time and consideration.
Sincerely,
Edidiong K
+1 (240) 536-2566
didike2021@gmail.com
Dear Hiring Manager,
ReplyDeleteI’m excited to apply for the Customer Care Associate role at Greenway Health. I’m a Mathematics graduate with strong communication and customer support skills, and I enjoy helping people solve problems with patience and professionalism.
Through my academic and leadership experiences, I’ve learned how to manage multiple tasks, communicate clearly, and stay organized under pressure. I’m comfortable using Microsoft Office tools and I’m always willing to learn new systems and processes quickly. I also understand the importance of handling sensitive information with confidentiality and care.
I’m especially drawn to this role because it combines customer support, problem-solving, and meaningful interaction with people. I’m fully available for the 1 PM – 10 PM EST shift and would love the opportunity to contribute positively to your team.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Jiret Longdi Maidoki
+234 9137494776
longdijiret@gmail.com
Dear Hiring Manager,
ReplyDeleteI am writing to express my interest in the customer service position at Golden Claims Management With over 4 years of professional experience in operations, team coordination, and customer service, I have developed strong organizational and administrative skills that make me a valuable addition to your team.
Yours sincerely
Fakorode Shadiat Omowunmi
Omowunmi2407@gmail.com