Sales Development Representative - Business Wire

As a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA.   Sales Development Representatives will be responsible for progressing non-contract clients through the sales funnel for pursuit of contract by Regional Business Unit (RBU) Sales personnel. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.

Job Overview

• Job Types: Part-time, Full-time

• Workspace: Work from home

• Location: Remote (Anywhere)

• Salary: (USD) $18 an hour

• Employer: Businesswire

Responsibilities

• Primary responsibility and contact for membership applications and account setup.
• Field incoming emails and phone calls from prospective and existing clients. Includes but not limited to providing cost estimates, and assisting with billing/collection queries, product information and other general questions.
• Researches prospects and identifies stakeholders to generate interest and create rapport.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails and social outreach in Salesforce/HubSpot CRMs.
• Nurtures, maintains and cultivates customer relationships and success from existing and newly created transactional/non-contract accounts. 
• Keeping current with PR and Investor relations industry trends.
• Contacts customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries.
• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Maximizes results by satisfying multiple buyers in an organization and addressing conflicting needs of multiple buyer influencers. Understanding the customer’s business and providing solutions to meet their needs.
• Manages expectations and overcomes objections in an effective manner.
• Assist as needed with Business Wire general office items, company events including media breakfasts, client visits and client lunch & learn meetings.
• Works collaboratively in a group setting to achieve shared results.

Requirements

• Previous experience providing excellent customer service in a fast-paced environment
• Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.
• Excellent written and verbal communication skills, including presentation skills.
• Proficient in verbal communication and written communication
• Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.
• Resilience, perseverance, and the ability to overcome objections a must. 
• Self-disciplined, organized and ambitious with the ability to consistently hit daily and monthly objectives.
• Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.
• BA/BSc degree, or international equivalent, preferred.
• 1 year of sales experience preferred.
• Proficiency with Salesforce.com and HubSpot preferred and business applications including Microsoft Office.
• Experience working with EMEA accounts a plus

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