The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience. This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. Success in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as call quality, average handle time, and first-call resolution rates. At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter’s Unite, Compassion For All, and Called To Serve. If you thrive in a fas...
We’re looking for a reliable and detail-oriented offshore Accountant & Administrative Support professional to join our growing team.
This is a remote role ideal for someone who is organised, proactive, and comfortable handling both financial and administrative tasks.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive Compensation
- Employer: Serinna
Responsibilities
Accounting
- Bookkeeping and data entry (e.g. Xero, MYOB, or QuickBooks)
- Bank and account reconciliations
- Accounts payable & receivable management
- Invoice processing and expense tracking
- Assisting with monthly reports and financial documentation
Administrative Support
- Email and calendar management
- Document preparation and file organisation
- Data entry and database management
- Customer/client coordination and follow-ups
- General virtual assistant tasks as required
Requirements
- Proven experience in accounting/bookkeeping and admin support
- Familiarity with accounting software (Xero preferred)
- Strong attention to detail and accuracy
- Excellent written and spoken English
- Ability to work independently and meet deadlines
- Reliable internet connection and remote work setup
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