Customer Support - LTVplus
Manage digital customer inquiries for our client primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack. Job Overview Job Type: Part-time Work Setting: Worm from home Location: Remote (Global) Salary: To be determined Employer: LTV Plus Who we are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Responsibilities Check orders in Shopify and provide real time track for orders Utilize FareHarbor to manage ticketing processes and customer reservations. Answer plant care and product questions using the website ""Care Card"" and FAQs as a resource. Process appointment cancellations and issue di...